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I was upgraded ePO 5.3.3 but it freezing at step to remove old version.

We are using McAfee ePO server. I got issue after upgraded ePO from 5.1 to 5.3.3 and it almost finish but it freesing at status "Removing previous McAfee product". However, This McAfee ePO 5.3.3 are still able to use and manage our McAfee clients. But We are unable to stop or cancle freezing installation process and restart server because it imact with ePO 5.3.3.
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McAfee Employee
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Message 2 of 4

Re: I was upgraded ePO 5.3.3 but it freezing at step to remove old version.

Hello,

Thanks for your post!

Please confirm whether ePO has been successfully upgraded or not?

If possible please let us know where exactly it is getting freezes.

We are unable to stop or cancle freezing installation process and restart server because it imact with ePO 5.3.3.
Please explain this.

I got issue after upgraded ePO from 5.1 to 5.3.3 and it almost finish but it freesing at status "Removing previous McAfee product"

If this is the case please wait till this get completes.

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McAfee Employee
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Message 3 of 4

Re: I was upgraded ePO 5.3.3 but it freezing at step to remove old version.

Hi User93316987,

Firstly i would like to know what is the current status of your upgrade process. What do you mean "However, This McAfee ePO 5.3.3 are still able to use and manage our McAfee clients.". If the upgrade is still in-progress, do not kill any services as it will break your current ePO as well. Then you may end-up reinstalling EPO (older version) as fresh and restore from database. I would suggest wait until it finishes. If it fails incase, then it has to roll back automatically. Hope you have taken ePO and Database backup prior to an upgrade.

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McAfee Employee
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Message 4 of 4

Re: I was upgraded ePO 5.3.3 but it freezing at step to remove old version.

Sometimes that process takes some time.  Is it still in that state?  What does the msi log show?  That is in the user's temp directory - %temp%\mcafeelogs.  That may put you in a session folder, such as 2, so if you don't see the logs, go to the root of the temp folder, then mcafeelogs.

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