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ESM
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Message 1 of 5

I can't login in to the Web ePO

 I can't login to the Web ePO after updating McAfee ePO from 5.3 to 5.10. I found in the log file ...\ePO\Server\Logs\stderr.txt 

Mar 11, 2019 10:51:14 AM org.apache.catalina.realm.JAASRealm authenticate
WARNING: Login exception authenticating username ""
javax.security.auth.login.LoginException: Login Failure: all modules ignored
	at javax.security.auth.login.LoginContext.invoke(LoginContext.java:906)
	at javax.security.auth.login.LoginContext.access$000(LoginContext.java:195)
	at javax.security.auth.login.LoginContext$4.run(LoginContext.java:682)
	at javax.security.auth.login.LoginContext$4.run(LoginContext.java:680)
	at java.security.AccessController.doPrivileged(Native Method)
	at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:680)
	at javax.security.auth.login.LoginContext.login(LoginContext.java:588)
	at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:433)
	at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:354)
	at org.apache.catalina.authenticator.BasicAuthenticator.authenticate(BasicAuthenticator.java:127)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:566)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:27)
	at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25)
	at com.mcafee.orion.core.server.AccessControlValveHook.invoke(AccessControlValveHook.java:81)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25)
	at com.mcafee.orion.core.server.mfsvalve.MfsValve.invoke(MfsValve.java:39)
	at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
	at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:34)
	at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:270)
	at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:203)
	at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:60)
	at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:140)
	at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:695)
	at com.mcafee.orion.core.server.ThreadLocalInfoCleanupValve.invoke(ThreadLocalInfoCleanupValve.java:25)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

How to solve a problem?

Thanks!

4 Replies
Reliable Contributor vnaidu
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Message 2 of 5

Re: I can't login in to the Web ePO

@ESM 

When did the issue started and what changes have you made in case? 

Is the applicaiton server service running or does it terminate a little after starting? 

Is the eventparser service running?  If not, that is due to database connection failure.

The orion log will show any issues during startup.  It could be a partially installed extension from a failed extension upgrade, database password changed, out of drive space on epo or sql, or any number of reasons. You can locate the Orion logs at C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Logs.

Let me know if this helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution, so that it helps other members as well.

 

Venu
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ESM
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Message 3 of 5

Re: I can't login in to the Web ePO

I restored the database from the last correct full backup and it all worked. Thanks 

ESM
Level 7
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Message 4 of 5

Re: I can't login in to the Web ePO

I apologize for the premature conclusions

When did the issue started and what changes have you made in case? 

Today. Yesterday I did it according to this instruction 

https://kc.mcafee.com/corporate/index?page=content&id=KB53736&_ga=2.102255746.2084747513.1552273914-...

 

Is the applicaiton server service running or does it terminate a little after starting? 

One week after update

 

Is the eventparser service running? 

MCAFEEEVENTPARSERSRV, yes the service running

 

logs in orion

2019-03-11 16:33:16,736 ERROR [http-nio-8444-exec-12] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:16,861 ERROR [http-nio-8444-exec-20] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:16,986 ERROR [http-nio-8444-exec-9] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:17,111 ERROR [http-nio-8444-exec-13] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:17,268 ERROR [http-nio-8444-exec-25] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:17,377 ERROR [http-nio-8444-exec-14] server.OrionLoginModule  - Error occured while updating last logon time in the database
2019-03-11 16:33:17,393 ERROR [http-nio-8444-exec-14] services.EPOAgentHandlerCertService  - Failed to verify ahCert by caAhCert
java.security.SignatureException: certificate does not verify with supplied key
	at org.bouncycastle.jcajce.provider.X509CertificateObject.checkSignature(Unknown Source)
	at org.bouncycastle.jcajce.provider.X509CertificateObject.verify(Unknown Source)
	at com.mcafee.epo.core.services.EPOAgentHandlerCertService.isAgentHandlerCertValid(EPOAgentHandlerCertService.java:362)
	at com.mcafee.epo.core.cmd.IsAgentHandlerCertValidCmd.invoke(IsAgentHandlerCertValidCmd.java:53)
	at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1275)
	at com.mcafee.orion.core.cmd.CommandInvoker.invokeCommand(CommandInvoker.java:1000)
	at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:969)
	at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:217)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.filters.ExpiresFilter.doFilter(ExpiresFilter.java:1203)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.mcafee.orion.core.server.MdcFilter.doFilter(MdcFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at com.mcafee.orion.core.server.DisableUrlSessionFilter.doFilter(DisableUrlSessionFilter.java:58)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:603)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:27)
	at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25)
	at com.mcafee.orion.core.server.AccessControlValveHook.invoke(AccessControlValveHook.java:81)
	at com.mcafee.orion.core.server.mfsvalve.ValveContext.invokeNextInChain(ValveContext.java:25)
	at com.mcafee.orion.core.server.mfsvalve.MfsValve.invoke(MfsValve.java:39)
	at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)
	at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:34)
	at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:270)
	at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:203)
	at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:60)
	at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:140)
	at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:695)
	at com.mcafee.orion.core.server.ThreadLocalInfoCleanupValve.invoke(ThreadLocalInfoCleanupValve.java:25)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1734)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)
McAfee Employee cdinet
McAfee Employee
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Message 5 of 5

Re: I can't login in to the Web ePO

Please tell us the exact steps that have been done and why (why was master repo rebuilt), etc.

Did the upgrade attempt fail or succeed?  If you restored the database, then it would seem that the upgrade failed.

Did you, at any time, reinstall epo?  If so, did you restore the keystore and other folders per kb66616 or did you do a snapshot recovery install? You might need to follow the section in kb66616 to regenerate the certificate.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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