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How to upgrade McAfee ePO Agent from 4.5 to 4.6

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Hi,

I have upgraded my ePO server 4.5 to 4.6 without any issues. I have also checkin in McAfee ePO agent 4.6 into the ePO console. But now all my client, show agent 4.5 how should i upgrade them to 4.6. Any help in this regards would be appreciated.

Thanks.

Hardik Kothari

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McAfee Employee
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Message 4 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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hdkothari wrote:

I was under impression that the moment you checkin the package, the ePO agent will automatically deploy new agent on the client machine.

That's not accurate, I'm afraid - you will need to configure a deployment task, as Hem says.

Second thing on my windows server 2008 agent i am not able to see McAfee agent. I have also run command mctray.exe /S. but still i am not able to view the McAfee agent in the task bar.

This won't work, mctray doesn't understand that switch.  To display the agent monitor please use cmdagent.exe /s

Regards -

Joe

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hem
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Message 2 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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You can upgrade agent to version 4.6  through deployment task..

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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I was under impression that the moment you checkin the package, the ePO agent will automatically deploy new agent on the client machine. Second thing on my windows server 2008 agent i am not able to see McAfee agent. I have also run command mctray.exe /S. but still i am not able to view the McAfee agent in the task bar.

Thanks

Message was edited by: hdkothari on 7/1/11 6:28:45 AM CDT
McAfee Employee
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Message 4 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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hdkothari wrote:

I was under impression that the moment you checkin the package, the ePO agent will automatically deploy new agent on the client machine.

That's not accurate, I'm afraid - you will need to configure a deployment task, as Hem says.

Second thing on my windows server 2008 agent i am not able to see McAfee agent. I have also run command mctray.exe /S. but still i am not able to view the McAfee agent in the task bar.

This won't work, mctray doesn't understand that switch.  To display the agent monitor please use cmdagent.exe /s

Regards -

Joe

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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even i have configured the deployment task and done wakup agent its not working..

Regards,

Hardik

McAfee Employee
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Message 6 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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Confirm that the correct deployment task is assigned to the machines - it sounds silly but it's an easy mistake to make

Then check the agent log on one of the client machines - make sure that it has received the new task, and tried to run it, and check for any errors running the task.

If you have distributed repositories, have you replicated the new agent to them? If not then the task will fail...

HTH -

Joe

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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I have created two deployment task one for servers and another for client. Servers got updated to the 4.6 but on client its still 4.5. Logs are fine... I have check Product deployment task failure logs as well from ePO nothings shows.what can be done in this case.

Regards,

Hardik Kothari

McAfee Employee
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Message 8 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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As I said, check the agent log on one of the affected client machines. If the task is running but failing, check the mcscript log on the same machine - more detail may be found there.

Post the files here as attachments if you like, and we can have a look...

HTH -

Joe

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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Kindly find the attached log files for your reference

Message was edited by: hdkothari on 7/2/11 1:17:36 AM CDT
hem
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Message 10 of 15

Re: How to upgrade McAfee ePO Agent from 4.5 to 4.6

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I apologize but logs are not fine.

The installation is failing because of below error.

I believe there will be couple of KBs discussing this issue.

2011-07-02 11:39:50.458 E #7436 Setup Ins  [Attempting to perform a setup operation]->

2011-07-02 11:39:50.458 E #7436 Setup Ins  [Run MSI]->

2011-07-02 11:39:50.458 E #7436 Setup Ins   error 1603: Fatal error during installation.

2011-07-02 11:39:50.474 E #7436 UI Ins Error trace:

2011-07-02 11:39:50.474 E #7436 Thread Ins  [Main thread]->

2011-07-02 11:39:50.474 E #7436 UI Ins   Fatal error during installation.

2011-07-02 11:39:50.474 I #7436 Thread Ins Exit program

2011-07-02 11:39:50.474 I #7436 Setup Ins END 1603

2011-07-02 11:39:50.490 I #7380 Stub Pkg END 1603

2011-07-02 11:39:50.509 I #7552 Main Cle