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How to get ePO 4.0 restore task for VirusScan 8.5 work?

Hi,

we have a false positive issue for software "Second Copy" and the file Aftersync.exe. This occurred with DAT 5833.

We want to run the ePO "restore from quarantine task " but it doesnt work as expected. The task is configured to run immediately and with the exact detection name.

Anyone knows how to make this work?

epo 4.0 , p5

agent 4.0.0.1421

VSE 8.5, p6

Engine 5400

DAT 5833

Thanks?

/Mikael

1 Reply
McAfee Employee
McAfee Employee
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Re: How to get ePO 4.0 restore task for VirusScan 8.5 work?

Does the task invoke? I would check the Agent_machinename.log on the client system to see if there are any errors.