cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
zuku
Level 8
Report Inappropriate Content
Message 1 of 4

How to deploy agent when they are managed

I have problem to deploy Agent 5.6.1 to computers where old agent (from my previous old mcafee server) are installed, even If I click to force install in Epo, then I have on client side error that agent is managed and cannot be uninstalled.
So locally on client I tried to manually remove agent using commanf frminst /forceuninstall but then I have an error in windows tray that" This application (Mcafee Agent 5) will not work on this Windows Version).
So I tried remove old agent and old virusscan enterprise using MCPR tool but it quit with information enterprise software detected.

So how could I remove old managed agent and old virusscan software if old epo server is not more aavailable?

3 Replies
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: How to deploy agent when they are managed

What version of Windows are you getting the message "This application (Mcafee Agent 5) will not work on this Windows Version"?  Try removing Virusscan first, then once all any other McAfee products are removed, try removing the agent then via add/remove programs.  You can also try the removal tool in safe mode - sometimes that works better.  If all else fails, there are manual removal steps for each.

kb65863 is for removing the agent. 

KB71179 is for removing VSE.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

zuku
Level 8
Report Inappropriate Content
Message 3 of 4

Re: How to deploy agent when they are managed

agent version 5.0.5
windows 10.0.14393
on add/remove program none of mcafee programs are visible, and in task manager I see mcafee agent  is running.

McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: How to deploy agent when they are managed

Ok, then first try would be to re-run the removal tool in safe mode.  Otherwise, the manual removal steps.  If self protection was enabled on the agent, that may take a few tries and reboots removing what you can a little at a time.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community