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jkaipa
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How to add system properties for a given system in the tree?

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How to add/update the system properties like "Managed State", "IP Address" and "Username" for a given system in the system tree through the web api. I would not be able to use the python client.

Thanks

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McAfee Employee YashT
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Re: How to add system properties for a given system in the tree?

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Hello @jkaipa 

The managed state , IP , username, computer name are all system properties which is combined in one single package and then sent to epo from McAfee Agent.

It is not possible to make changes to any of this properties from EPO or MA, the only option to make the changes is to do it on physical system.

McAfee Agent will get to know that the system properties is changed and will send the updated details to EPO at its next communication interval(ASCI) and that will be updated in system tree. To send the updated details immediately you need to click on collect and sent props from agent status monitor.

I sincerely hope this helps!

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Thanks and regards,
Yash T
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McAfee Employee cdinet
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Re: How to add system properties for a given system in the tree?

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Those fields are updated by the agent when the client sends in its properties to epo.  They are not something that is meant to be updated manually, as they will be overwritten at next asci from the client.

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McAfee Employee YashT
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Message 3 of 5

Re: How to add system properties for a given system in the tree?

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Hello @jkaipa 

The managed state , IP , username, computer name are all system properties which is combined in one single package and then sent to epo from McAfee Agent.

It is not possible to make changes to any of this properties from EPO or MA, the only option to make the changes is to do it on physical system.

McAfee Agent will get to know that the system properties is changed and will send the updated details to EPO at its next communication interval(ASCI) and that will be updated in system tree. To send the updated details immediately you need to click on collect and sent props from agent status monitor.

I sincerely hope this helps!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Yash T
jkaipa
Level 9
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Message 4 of 5

Re: How to add system properties for a given system in the tree?

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Thanks for your response.

I have added a system to the system tree using web api https://<host>:8443/remote/system.importSystem?names=GKAIPA101&branchNodeID=7

Somehow, the properties are not getting pulled from the agent. Is there a reference to the workflow that I can use to debug the issue?

Thank you

McAfee Employee cdinet
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Re: How to add system properties for a given system in the tree?

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KB90603 walks you through troubleshooting agent-server communication failures.  Basically, the masvc log on the client will show you whether communication succeeded or failed and whether it talked to an agent handler (if there are any) or epo server.  The server log of whichever server it tried to talk to will either show a failure, or the agent was never able to even reach it.  There are many causes for failure, so you need to search the logs. 

Client logs:

c:\programdata\mcafee\agent\logs

server logs:

epo install directory\db\logs

agent handler logs - same folder as epo server, there is just a slightly different install path.

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