cancel
Showing results for 
Search instead for 
Did you mean: 

How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

Hello

We had installed McAfee ePolicy Orchestrator (ePO) 5.x using the domain administrator user windows

For security reasons we want to use another domain user

We have created a user with the same permissions as the user administrator and we are using the URL https://<servername>:8443/core/config. to try to change the user

When we test the connection we get the following message

Can not open database "ePO4_eposerver" requested by the login. The login failed

What are the steps to fix it? Is it possible to change the user?

Thanks

1 Solution

Accepted Solutions
Highlighted

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

@jcprieto check out the two KB articles below. Hopefully this provides you answers to your issue if you are using SQL server to host your ePO database.

- McAfee KnowledgeBase - How to access the Database Configuration page and set SQL authentication acco...

- McAfee KnowledgeBase - SQL permissions required to install and use ePolicy Orchestrator

HTH,

Mick

6 Replies
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 7

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

Moved to ePO for better response.

---

Peter

Moderator

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

I know you created a new user with the same permissions as the previous user, but did you grant that new user access within SQL to the ePO DB? I'm assuming that is where your authentication is failing.

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

Hi

Are you using the local SQLExpress Database or are you using a Remote SQL Database server?

If you are using a Remote Server, the newer account may not have SA permissions on the Remote Database.

Regards
Rich

McAfee Volunteer Moderator

Certified McAfee Product Specialist - ePO

Highlighted

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

@jcprieto check out the two KB articles below. Hopefully this provides you answers to your issue if you are using SQL server to host your ePO database.

- McAfee KnowledgeBase - How to access the Database Configuration page and set SQL authentication acco...

- McAfee KnowledgeBase - SQL permissions required to install and use ePolicy Orchestrator

HTH,

Mick

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

thank you very much

We have effectively created a new user in the data base sqlexpress and then we changed the settings using the website mentioned in the Technical Note

Re: How change user administrator of ePolicy Orchestrator 5.x

Jump to solution

Hi

If the above suggestion from Mick has resolved your issue, could you please mark his answer as Correct so other can benefit from your question.

Many Thanks

Regards

Rich

McAfee Volunteer Moderator

Certified McAfee Product Specialist - ePO

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator