We are using EPO 22.214.171.124 in our network. EPO is failing to do Hourly pull task from the ftp.nai.com alternativly from couple of days...... some time sit works fine. But some time it failes alternativly.. The error "failed to download file catalog.z from site ftp.nai.com:21, error code 4" any suggestion please........??
I can never get the update to work in the first 6 hours or so after it updates on Mcafees servers, http is usually faster and a better bet than the ftp, but sometimes not. I have 2 epo 3.6 servers and one 4.0 right now, the 4.0 updates fine all the time... except that under ftp the 4.0 server connects to a macfee server which hasnt yet been updated so would be one behind. The 2 3.6 will take it fine about 6 hours after the actual update time of the servers but on the 2 update tasks before that they time out (see your issue)
This is nothing to do with you and everything to do with Mcafee and their (really crap) update servers.
I've complained in the past with no result (we pay them x hundred thousand but hey what the hell do they care)
On the one hand I'm glad to see it's not me. I've got 3.6x running and my hourly pulls were failing with the exact same error. I was not able to get one to work in 2 days. Ultimately I went to the threat center manually via my web browser, downloaded the package file to my server, extracted it to a folder there and then did a "pull now" and pointed to the catalog.z file in the folder where it was extracted to. It ran without a hitch but who wants to do that! :eek:
I'm surprised McAfee doesn't take this issue more seriously.
I have also noticed that we have started getting HTTP Pull tasks failing for the last two days. The DATS do eventually get downloaded after about 2 or 3 failed tasks. It might be that their http servers are having issues again.
Yes - mine has been failing for several days and seems to be getting worse. In the recent past, I have been able to click the "run now" on my scheduled tasks (http and ftp) and eventually get one to go through successfully. Last 3 days, this isn't working either. :mad:
Is there a manual way of downloading and installing via ePolicy's check in process?