cancel
Showing results for 
Search instead for 
Did you mean: 

Help - removal of RSD extension issue

Currently I have a situation where I am unable to remove RSD extension from one of our EPO servers as it has gone wrong. It removes most parts but unable to re-install from extnsion file from McAfee, saying already installed.

I have tried manually placing files back in locations needed and still it shows RSD in most places but not the policies. Please can someone help me to work out how to remove RSD extension or put the files in the right place so I can access this feature fully on EPO.

6 Replies
exbrit
Level 21
Report Inappropriate Content
Message 2 of 7

Re: Help - removal of RSD extension issue

Moved to ePO for a better response.

---

Peter

Moderator

Re: Help - removal of RSD extension issue

Thank you

Re: Help - removal of RSD extension issue

Hi

Which version of ePO are you using please?

Regards

Rich

McAfee Volunteer Moderator

Certified McAfee Product Specialist - ePO

Re: Help - removal of RSD extension issue

It is EPO version 5.1.1 (build 357)

Re: Help - removal of RSD extension issue

You can remove extensions via the entry in the Software Manager. 


If you select RSD in the product panel at the top, and find the management extension in the bottom panel and select "Remove" on the right of the row. 


Regards

Rich


Re: Help - removal of RSD extension issue

I tried that and it says failed when I do it that way or in the extensions section as well.

It leaves in the RSD queries which can't be removed once it says failed.