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Getting error from user. Should I install Patch from EPO 4?

Hello,
i work for a small company 50 users. we are using EPO 4 and users have VirusScan Enterprise 8.5.0i. all users are updated correctly with latest DAT and Scan Engines.
1 user when she closes her session at night the next day she gets errors when she logs,
this is copy/pasted from her event viewer:
(my rough translation from french)

first:
Application error Mcshield.exe, version 13.3.1.100, module fialed Mcshield.exe, version 13.3.1.100, adresse de défaillance 0x00002bba.
then:
The McShield service terminated in unknown way.
For more information, look for event 5019 or 5051. The service McShield will restart in 10 secondes;

On the client in About: it says Installed Patches: None. on all my clients.

do I have to install a patch, and if so how do I go about doing it form EPO?
thanks so much.