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Getting error from user. Should I install Patch from EPO 4?

i work for a small company 50 users. we are using EPO 4 and users have VirusScan Enterprise 8.5.0i. all users are updated correctly with latest DAT and Scan Engines.
1 user when she closes her session at night the next day she gets errors when she logs,
this is copy/pasted from her event viewer:
(my rough translation from french)

Application error Mcshield.exe, version, module fialed Mcshield.exe, version, adresse de défaillance 0x00002bba.
The McShield service terminated in unknown way.
For more information, look for event 5019 or 5051. The service McShield will restart in 10 secondes;

On the client in About: it says Installed Patches: None. on all my clients.

do I have to install a patch, and if so how do I go about doing it form EPO?
thanks so much.