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Full scan viruscan enterprise 8.7 task problem

Greetings!

In our company we use EPO 4.5, Viruscan Enterprise 8.7 and Mcafee Agent 4.5.

We have a scheduled task on wensday at 02.00 AM to perform a full scan for viruses. We also set up if the scan takes more then 5hours and a half, a task should be automatically stoped, soo this means that at 7.30 am this task should not be running anymore.

We are sending you some printscreens of a specific user, who found out that scan32.exe was still runing, but the clock was 10.00. How is that possible?

Any help?

4 Replies

Re: Full scan viruscan enterprise 8.7 task problem

Try checking Viruscan Console on that PC to make sure there are no other scan tasks and that the configuration of the managed scan matches what you set up in ePO.  If things look different, check the agent logs on that PC to make sure it is communicating with ePO properly and getting and enforcing policies.  If all that checks out, I don't have any other suggestions, but maybe someone else will.  I've never set up a scan with a time limit like that.

Jay

ittech
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Re: Full scan viruscan enterprise 8.7 task problem

The only other thing I can think of is to make sure that these fields aren't set to a lenghty amount of time.

Also, check the to make sure the local machine has the proper time configured. If for some reason it's 4 hours behind, it wouldn't think it's supposed to stop the task.

Re: Full scan viruscan enterprise 8.7 task problem

10x I will give it a try and let ya know.

Re: Full scan viruscan enterprise 8.7 task problem

When you check the log are you verifying that the ODS task you see is the one that was kicked off by the task, and not by a user who started his own scan? If you're using FUS it may also be that another user kicked it off before the user who noticed it logged in and found the task running?