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LeoM
Level 7
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Message 1 of 3

Force uninstall of MOVE

Hello, What is the easiest way to force remove MOVE and Agent from a host? ePO 5.10 is failing the uninstallation; I was contemplating on logging into the host and simply open the Control Panel and remove from there but I've seen that give more problems in previous occasions. Greatly appreciate the suggestions.
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McAfee Employee hem
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Re: Force uninstall of MOVE

I would suggest to open  case to investigate removal issue you are facing from ePO.

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McAfee Employee cdinet
McAfee Employee
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Re: Force uninstall of MOVE

You mentioned removing MOVE and the agent.  Does that mean you are trying to remove the epo agent also through epo?  If so, that can't be done.  Any removal of the agent through epo is done when you delete a system from epo and choose to remove agent.  However, that does not actually remove the agent, but only takes it out of managed mode.

As for why MOVE isn't uninstalling, you would need to check agent logs.

masvc log will show it invoking the task

mcscript log will show whether it was able to get the detection script and hand it off to msiexec or not.

If that occurs, then you need to look at the install logs for what the failure would be.

Agent log location - c:\programdata\mcafee\agent\logs

Install log location - c:\windows\temp\mcafeelogs

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