cancel
Showing results for 
Search instead for 
Did you mean: 

Failed to get a lock on repository

I have checked in ENS platform, web control, threat prevention, firewall (10.5.1) and McAfee Agent 5.0.5. I can't seem to update in Software Manager because components failed to check in.

10 Replies
ahawke
Level 7
Report Inappropriate Content
Message 2 of 11

Re: Failed to get a lock on repository

When you try to check-in a product/component do they instantly fail?

If so, you probably aren't getting out to McAfee to pull the software down.

Re: Failed to get a lock on repository

They are instantly failing, which is why I manually downloaded and checked in the packages from McAfee download's page, and then upgrading the respective products. Am I doing it incorrectly?

Thanks.

ahawke
Level 7
Report Inappropriate Content
Message 4 of 11

Re: Failed to get a lock on repository

No, you're not doing it incorrectly. Manually downloading and uploading to ePO is common practice.

It sounds like you're being blocked from connecting to McAfee from ePO(Software Manager).... I'd take a look at FWs first, run a packet capture if you can from ePO Server. I'm pretty positive its a network issue.

Re: Failed to get a lock on repository

I am unable to even find McAfee Agent 5.0.5 in the software repository to check in.

The highest I see is 5.0.4.283

ahawke
Level 7
Report Inappropriate Content
Message 6 of 11

Re: Failed to get a lock on repository

Click "Refresh" in Software Manager and see if that does it. Although, newly released minor versions are not always accessible immediately via Software Manager. You may have to download from internet.

Re: Failed to get a lock on repository

Tried - no dice.

Hasn't it been out for a few weeks now?

Will try direct download. thanks!

ahawke
Level 7
Report Inappropriate Content
Message 8 of 11

Re: Failed to get a lock on repository

Yeah but that doesn't mean too much when it comes to availability in Software Manager

I looked at mine to double check as well and I also have 5.0.4.283

Re: Failed to get a lock on repository

I appreciate the sanity check!

Re: Failed to get a lock on repository

No 5.0.5 from my end yet either. You're not crazy.

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support
  • The McAfee ePO Support Center Plug-in is now available in the Software Manager. Follow the instructions in the Product Guide for more.