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Failed to connect to the Software Catalog server

Hello

Happy new year

I was new on EPO, i upgrade my sever EPO 4.5 to 4.6.8

I Have this problem :

05/01/15 00:59:33   Démarrée(s) : Download Software Product List
05/01/15 00:59:34   Downloading file E:\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.
05/01/15 00:59:34   Downloading file E:\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.
05/01/15 00:59:36   Failed to download file E:\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was a connection error: Server name not resolved (12007).
05/01/15 00:59:36   Failed to download file E:\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was a connection error: Server name not resolved (12007).
05/01/15 00:59:36   Failed to connect to the Software Catalog server.
05/01/15 00:59:36   Terminée(s) : Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")

I need your help.

I try to change the certificate (KB74029), but without good result.

Thanks.

4 Replies
hem
Level 15
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Message 2 of 5

Re: Failed to connect to the Software Catalog server

Are you able to ping "epo.mcafee.com" and able to telnet "epo.mcafee.com" on port 443?

Re: Failed to connect to the Software Catalog server

It work fine in 4.5, why the configuration change ? some files have change with the upgrade ?

I will try...

Thx.

More informations : my epo server don't go on the web.

I have 2 repository,

hem
Level 15
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Message 4 of 5

Re: Failed to connect to the Software Catalog server

ePO 4.5 didn't have 'Software manager' feature.

Re: Failed to connect to the Software Catalog server

Ok it's a new fonction.

I need to ping the epo.mcafee.com from the epo server ?

But I don't have any connection to this server.

This action "software manager" is realy important ?