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scoutt
Level 11
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Message 1 of 3

Failed to connect to the Software Catalog server

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I noticed this from last night and went into logs and first accurance was 7/16 and every day since it has failed. what is the catalog server url? Because I see epo.macafee.com and its not up and I see that in this log as well.

9/20/11 12:59:51 AM  Started: Download Software Product List

9/20/11 12:59:52 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 

9/20/11 12:59:52 AM  Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 

9/20/11 12:59:53 AM  Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was an error connecting to the server (12029). 

9/20/11 12:59:53 AM  Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was an error connecting to the server (12029). 

9/20/11 12:59:53 AM  Failed to connect to the Software Catalog server. 

9/20/11 12:59:53 AM  Completed: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.") 

Here is an exert from the EPOAppSvr.log file

20110921130959    I    #07276    DOWNLOADJNI    Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.

20110921130959    I    #07276    MCUPLOAD    Connecting directly to server epo.mcafee.com.

20110921130959    I    #07276    MCUPLOAD    Successfully disabled CA trust options.

20110921130959    I    #08620    DOWNLOADJNI    Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.

20110921130959    I    #08620    MCUPLOAD    Connecting directly to server epo.mcafee.com.

20110921130959    I    #08620    MCUPLOAD    Successfully disabled CA trust options.

20110921131000    E    #07276    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

20110921131000    I    #07276    DOWNLOADJNI    Finished Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp (0 bytes).

20110921131000    E    #08620    MCUPLOAD    Failed to send http request.  Error=12029 (12029)

20110921131000    I    #08620    DOWNLOADJNI    Finished Downloading File C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp (0 bytes).

1 Solution

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Re: Failed to connect to the Software Catalog server

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Hi,

The site is fine, no general errors. The url is just epo.mcafee.com, and you should be able to ping it to verify basic connectivity..

ePO uses port 443 to talk to it, so you should also check that port is available to reach the site and there's no port confilcts.

hth.

2 Replies

Re: Failed to connect to the Software Catalog server

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Hi,

The site is fine, no general errors. The url is just epo.mcafee.com, and you should be able to ping it to verify basic connectivity..

ePO uses port 443 to talk to it, so you should also check that port is available to reach the site and there's no port confilcts.

hth.

scoutt
Level 11
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Message 3 of 3

Re: Failed to connect to the Software Catalog server

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Thank you, it was also bloked on our end. Poke a hole in the firewall and now it sees it fine. I wasn't able to get to in outside of ePO so thats why I asked.