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Failed to authenticate with remote system, system error: The network name cannot be found

Dear Team,

While starting agent wekup for a laptop, following error massage shown in log.

"Unexpected HTTP response code 500 received from remote computer"

the said machine is connected on domain and also reachable on network.

while deploying an agent on the same machine following error shown in log

"Failed to authenticate with remote system, system error: The network name cannot be found"

please get me out of this problem.

Thanks & Regards

Jayesh Sharma

2 Replies

Re: Failed to authenticate with remote system, system error: The network name cannot be found

Hi Jayesh,

Do you ave windows firewall running on the laptop, If yes do you have file and print sharing allowed. Also worth checking port exceptions if you have customised the communication port within ePo. Winows firewall has caused many similar problems for me in the past?

Thanks

Stephen

Re: Failed to authenticate with remote system, system error: The network name cannot be found

In addition to Stephen answer please also check that you have Admin$ share available on the epo server of the client on which your pushing the agent, and you are using Domain Admin account while pushing the agent.

Share you can check by:

\\IPAdress\Admin$