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Failed to Load product list error during ePO upgrade

Hi Everyone,

I've decided to share my recent experience. Today I was playing with my lab and I've decided to upgrade my ePO to the version 5.3.2.

During the installation I was prompted by the compatibility "Failed to load product list"

I've reviewed the actual compatibility checker log cpcwiz.log and I was surprised what I saw that it's unable to authenticate with the admin pass that i'm using.

I've verified that manually by navigating to :


When I typed my credential it was successful.

So my first idea was okay it should be because of the special characters that I'm using in my password.

what I did was to remove '?' from my password.

Then I've re-run the setup and bang Successful

I hope this will help you.



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