Showing results for 
Search instead for 
Did you mean: 

Failed to Load product list error during ePO upgrade

Hi Everyone,

I've decided to share my recent experience. Today I was playing with my lab and I've decided to upgrade my ePO to the version 5.3.2.

During the installation I was prompted by the compatibility "Failed to load product list"

I've reviewed the actual compatibility checker log cpcwiz.log and I was surprised what I saw that it's unable to authenticate with the admin pass that i'm using.

I've verified that manually by navigating to :


When I typed my credential it was successful.

So my first idea was okay it should be because of the special characters that I'm using in my password.

what I did was to remove '?' from my password.

Then I've re-run the setup and bang Successful

I hope this will help you.



More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community