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Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Hi All, 

 

When I try to push mcafee agent 5.5.1 to window 10 using local account

an error "Failed to authenticate with remote system, system error: Access is denied." display on ePO

I have try on Window 7 which is ok, but fail on win 10 only

agent fail.PNGagent fail2.PNG

Anyone have idea?

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Message 2 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Please look at #: 

https://community.mcafee.com/t5/ePolicy-Orchestrator/Failed-to-authenticate-with-remote-system-syste...

 

Make sure that we are meeting the environmental requirement to push agent as per 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

 

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Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Hi All

 

The Client computer is down or not accessible (check physical connection, is the network port up?)

Yes, the system is up 

"File and Printer Sharing for Microsoft Networks" is not enabled in the network adapter of the client computers. (type ncpa.cpl and check nic card property)

Enabled

Microsoft Firewall blocks the process. (disable or turn off firewall)

already turn off

Third-party Firewall blocks the process. (turn off firewall)

no 3rd firawall

Administrative Share (Admin$) on the client computer might have been disabled

EPO can access the admin$ of target

 

Regards

tony

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Message 4 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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What about server service and Remote registry service?

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McAfee Employee
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Message 2 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Please look at #: 

https://community.mcafee.com/t5/ePolicy-Orchestrator/Failed-to-authenticate-with-remote-system-syste...

 

Make sure that we are meeting the environmental requirement to push agent as per 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

 

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

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Message 3 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Hi All

 

The Client computer is down or not accessible (check physical connection, is the network port up?)

Yes, the system is up 

"File and Printer Sharing for Microsoft Networks" is not enabled in the network adapter of the client computers. (type ncpa.cpl and check nic card property)

Enabled

Microsoft Firewall blocks the process. (disable or turn off firewall)

already turn off

Third-party Firewall blocks the process. (turn off firewall)

no 3rd firawall

Administrative Share (Admin$) on the client computer might have been disabled

EPO can access the admin$ of target

 

Regards

tony

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McAfee Employee
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Message 4 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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What about server service and Remote registry service?

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Message 5 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Did you check these parts of the environmental requirements kb?

  • Apply the following security settings to the client computer:
    • Impersonate a client after authentication
    • Create global objects
       
  • When pushing from an ePO server or Agent Handler residing on Windows Server 2008 or later, the target account must be added to the Log on Locally User Rights Assignment and must have Local Administrator permissions on the server performing the push.

From the epo server, can you map a drive to admin$ (I know you said you could) using those local credentials, and write to the windows directory?  Do the security event logs show any failures on the client?

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Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Hi all,

Finial I do two things to fix the issue

1. Change User account control setting

2. Enable Access to admin share

https://tommynation.com/enable-remote-access-administrative-shares-windows-10/

 

Thanks all your help

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Message 7 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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Glad to hear that the issue is fixed.

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Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

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It may be cause by the Win 10 domain firewall. You need to allow for inbound and outbound for Domain. And try again.

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