cancel
Showing results for 
Search instead for 
Did you mean: 
tony2
Level 8
Report Inappropriate Content
Message 1 of 8

Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Hi All, 

 

When I try to push mcafee agent 5.5.1 to window 10 using local account

an error "Failed to authenticate with remote system, system error: Access is denied." display on ePO

I have try on Window 7 which is ok, but fail on win 10 only

agent fail.PNGagent fail2.PNG

Anyone have idea?

3 Solutions

Accepted Solutions
McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 2 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Please look at #: 

https://community.mcafee.com/t5/ePolicy-Orchestrator/Failed-to-authenticate-with-remote-system-syste...

 

Make sure that we are meeting the environmental requirement to push agent as per 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

 

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
tony2
Level 8
Report Inappropriate Content
Message 3 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Hi All

 

The Client computer is down or not accessible (check physical connection, is the network port up?)

Yes, the system is up 

"File and Printer Sharing for Microsoft Networks" is not enabled in the network adapter of the client computers. (type ncpa.cpl and check nic card property)

Enabled

Microsoft Firewall blocks the process. (disable or turn off firewall)

already turn off

Third-party Firewall blocks the process. (turn off firewall)

no 3rd firawall

Administrative Share (Admin$) on the client computer might have been disabled

EPO can access the admin$ of target

 

Regards

tony

McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 4 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

What about server service and Remote registry service?

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
7 Replies
McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 2 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Please look at #: 

https://community.mcafee.com/t5/ePolicy-Orchestrator/Failed-to-authenticate-with-remote-system-syste...

 

Make sure that we are meeting the environmental requirement to push agent as per 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

 

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
tony2
Level 8
Report Inappropriate Content
Message 3 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Hi All

 

The Client computer is down or not accessible (check physical connection, is the network port up?)

Yes, the system is up 

"File and Printer Sharing for Microsoft Networks" is not enabled in the network adapter of the client computers. (type ncpa.cpl and check nic card property)

Enabled

Microsoft Firewall blocks the process. (disable or turn off firewall)

already turn off

Third-party Firewall blocks the process. (turn off firewall)

no 3rd firawall

Administrative Share (Admin$) on the client computer might have been disabled

EPO can access the admin$ of target

 

Regards

tony

McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 4 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

What about server service and Remote registry service?

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 5 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Did you check these parts of the environmental requirements kb?

  • Apply the following security settings to the client computer:
    • Impersonate a client after authentication
    • Create global objects
       
  • When pushing from an ePO server or Agent Handler residing on Windows Server 2008 or later, the target account must be added to the Log on Locally User Rights Assignment and must have Local Administrator permissions on the server performing the push.

From the epo server, can you map a drive to admin$ (I know you said you could) using those local credentials, and write to the windows directory?  Do the security event logs show any failures on the client?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

tony2
Level 8
Report Inappropriate Content
Message 6 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Hi all,

Finial I do two things to fix the issue

1. Change User account control setting

2. Enable Access to admin share

https://tommynation.com/enable-remote-access-administrative-shares-windows-10/

 

Thanks all your help

McAfee Employee hem
McAfee Employee
Report Inappropriate Content
Message 7 of 8

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

Glad to hear that the issue is fixed.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?

Re: Failed to Deploy McAfee Agent to Window 10 though ePO (local administrator)

Jump to solution

It may be cause by the Win 10 domain firewall. You need to allow for inbound and outbound for Domain. And try again.

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community