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Failed in upgrading ePO 4.0 patch 7 to 4.5 patch 4 - LauchAppAndWait

Hi Guys,

Im having a hard time in upgrading my ePO 4.0 patch 7 to 4.5 patch 4. I always end up in a LauchAppAndWait error. I tried:

  • LauchAppAndWait workaround in McAfee KB but still nothings change.
  • Compare and change the values if there are mismatch in the

                     ...\Program Files\McAfee\ePolicy Orchestrator\Server\Conf\catalina\localhost

                     ...\Program Files\McAfee\ePolicy Orchestrator\Server\extensions\installed

                      and from the database (OrionExtensions)

Im needing your help regarding to this concern.

Thanks in advance,

Ralph

4 Replies

Re: Failed in upgrading ePO 4.0 patch 7 to 4.5 patch 4 - LauchAppAndWait

Hi,

Known reasons for this error are covered by McAfee support article: KB60569

'FAILURE: In LaunchAppAndWait while trying to run the following program: C:\PROGRA~1\McAfee\EPOLIC~1\jre\bin\java.exe (Troubleshooting - Master Article)'.

Rgds,

Rob.

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Re: Failed in upgrading ePO 4.0 patch 7 to 4.5 patch 4 - LauchAppAndWait

Hello,

if the issue still persist, could you copy here the exact error message of yours?

Attila

Re: Failed in upgrading ePO 4.0 patch 7 to 4.5 patch 4 - LauchAppAndWait

Hi Guys,

I really appriciated your response to my post and sorry for the late reply. BTW, here are the screenshots that i took upon installation/upgrade of ePO 4.7 patch 7 to ePO 4.5 patch 4. I run the install through a command line with an DEBUGOUTPUT=3

@rackroyd : I tried all of that but still same error occurs

w.jpgq.jpg

Thanks to your help,

Ralph

Re: Failed in upgrading ePO 4.0 patch 7 to 4.5 patch 4 - LauchAppAndWait

Also, i found this error on EPO450-Install-MSI.log

FAILURE: In XCopyFile to copy files with return code [-2147024894].

The system cannot find the file specified.

   Source = [C:\Program Files\McAfee\Backup of ePolicy Orchestrator\DB\SiteMgr.Ini]

Target = [C:\Program Files\McAfee\ePolicy Orchestrator\DB]

1: 17:51:06 ePO450CALog: Setup detected Debug Level set to [3].

1: 17:51:08 ePO450CALog: End Prod_MigratePreviousProductFilesAfter

MSI (s) (24:68) [17:51:08:171]: Executing op: ActionStart(Name=InstallODBC,Description=Installing ODBC components,)