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Extensions download problem in ePolicy Orchestrator Software Manager

Hello
When I want to download Extensions in ePolicy Orchestrator Software Manager; Downloaded Zip file size is zero and I cant Install it.
For example this extension: Evaluation Version of McAfee Data Loss Prevention and Device Control 11.0
Please guide me
Thank you

4 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 5

Re: Extensions download problem in ePolicy Orchestrator Software Manager

Do you have any proxy that might be blocking downloads?  Can you download the file from the McAfee download site?

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Reliable Contributor bodysoda
Reliable Contributor
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Message 3 of 5

Re: Extensions download problem in ePolicy Orchestrator Software Manager

Is your EPO Software catalog upto date? 

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!

Re: Extensions download problem in ePolicy Orchestrator Software Manager

Thank you for reply

In Software Manager Products Catalouge it Shows that there is no update available.
When I Want to download extensions and updates it tries to download from local server not from McAfee web site!

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McAfee Employee cdinet
McAfee Employee
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Message 5 of 5

Re: Extensions download problem in ePolicy Orchestrator Software Manager

That is the function in epo that is calling the download, not where it is getting the files from.  That looks like it has already downloaded it.  If you open the file location, are the files there that you wanted to download?

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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