cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Re: Event parser service starts but get stuck on ePo 5.10

Hello, sorry for the delay in my response.

Right now the error that we can see in the eventparse log is: 

 

E #20136 HOSTDLPEVENT Unable to find user info in event. Dump: MachineName=<DLP_HOST_MACHINENAME>. AgentGUID={XXXXX-XXX-XXX.....}. IpAddress=X.X.X.X. OsName=Windows Server 2012. RawMACAddress=XXXXXXX. UserName=SYSTEM. PolicyName=. GMTTime=2020-02-10 05:27:00. TimeZoneBias=-60. EpoGlobalEventID=19170

Right now we're running a schedule task in the server to restart the eventparser log every 5 minutes in order we can receive the DLP logs

Thank you

 

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 12 of 12

Re: Event parser service starts but get stuck on ePo 5.10

Hi dadialla,

There might be something else recorded in the log file. I would say you can open a SR with DLP team to get it fixed. You may have to enable Log level 8 on the EPO server to see what exactly happens when DLP events trying to parse to DB.

 

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community