Showing results for 
Search instead for 
Did you mean: 

Event parser service starts but get stuck on ePo 5.10

Hi! Mi ePo 5.10 is not getting any events from dlp agents and seems to be  an event parser fault. When i restart the server, get some events, but then stops sending. When i try to restart the service i get an error "1503: service didnt respondt in time" so the service stucks in "stopping" and i have to restart the server.


What can be the source of this problem? Seems like something collapse the service and only shows when i try to restart, because the rest of the time, seems like its working properly.



3 Replies
McAfee Employee vivs
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: Event parser service starts but get stuck on ePo 5.10

Please check the event parser log and see is there any error reported.

Also you can check the event viewer to get more details.

If service is getting stuck in stopping state, What if you are trying to kill it from the Task Manager and restarting it again.

Re: Event parser service starts but get stuck on ePo 5.10

Are you using ePO 5.10 update 4? Does your server meet the recommended specs?
McAfee Employee cdinet
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: Event parser service starts but get stuck on ePo 5.10

See if KB91749 applies and check the eventparser log to see if you have this error: HOSTDLPEVENT Error processing event. Error: SP: UDLP_eventparser_xxxxxx_SP. Error: Transaction (Process ID xx) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction. If you do, please open a ticket with dlp team to get updated sql script to add some missing indexes.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community