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Event parser service starts but get stuck on ePo 5.10

Hi! Mi ePo 5.10 is not getting any events from dlp agents and seems to be  an event parser fault. When i restart the server, get some events, but then stops sending. When i try to restart the service i get an error "1503: service didnt respondt in time" so the service stucks in "stopping" and i have to restart the server.

 

What can be the source of this problem? Seems like something collapse the service and only shows when i try to restart, because the rest of the time, seems like its working properly.

 

Thanks!

3 Replies
McAfee Employee vivs
McAfee Employee
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Message 2 of 4

Re: Event parser service starts but get stuck on ePo 5.10

Please check the event parser log and see is there any error reported.

Also you can check the event viewer to get more details.

If service is getting stuck in stopping state, What if you are trying to kill it from the Task Manager and restarting it again.



Re: Event parser service starts but get stuck on ePo 5.10

Are you using ePO 5.10 update 4? Does your server meet the recommended specs?
McAfee Employee cdinet
McAfee Employee
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Message 4 of 4

Re: Event parser service starts but get stuck on ePo 5.10

See if KB91749 applies and check the eventparser log to see if you have this error: HOSTDLPEVENT Error processing event. Error: SP: UDLP_eventparser_xxxxxx_SP. Error: Transaction (Process ID xx) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction. If you do, please open a ticket with dlp team to get updated sql script to add some missing indexes.

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