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Level 9
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Message 1 of 2

## Error when updating to agent 4.0.0.1494/removing agent 3.6.0.569

Have spent nearly all day trying to sort this one out, I have a Windows 2000 Server that won't update to agent 4.0.0.1494.  Firstly tried updating via epo, no go.  Next tried updating using framepkg.exe, the setup starts then reports Error 2318.File does not exist: C:\Program Files\Network Associates\Common Framework\0409\AgentRes.dll.

Checked the above location and the file does exist, I also gave everyone full control and tried again, same error.

Have also tried frminst /forceuninstall, which seems to start off some process for a while then stops, not uninstalling the agent.

Anyone else has this error or know of some manual removal instructions to remove the agent?

Level 8
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Hi ,