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Error when update McAfee in Windows 8.1

hi all, recently I install windows 8.1 x64 on my computer and install McAfee VirusScan Enterprise + AntiSpyware Enterprise 8.8, when I try to update the database I receive the following error:

Starting update session

checking update packages from repository (Name)

Initializing update

Downloading catalog.z.

Verifying catalog.z.

The request file does not exist

The request file does not exist

I try from a local server, HTTP, FTP and downloading the all files to a same computer and try to install from local computer having the same error.

I thing it is a compatibility problem ´cos I try many workaround finding in pages like this.

anybody can help me?

Regards

3 Replies
hem
Level 15
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Message 2 of 4

Re: Error when update McAfee in Windows 8.1

May I know the agent version  you are using?

Is the machine standalone or ePO managed?

From the client machine please initiate update (update now) and share Mcscript log (C:\ProgramData\McAfee\Common Framework\DB)

Re: Re: Error when update McAfee in Windows 8.1

Hi Hem, thanks for your reply, here is the info you want to know

Agent Version: 4.5.0.1810

I try update with Standalone and with ePO managed 4.6

this is the scripy error:

hem
Level 15
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Message 4 of 4

Re: Error when update McAfee in Windows 8.1

MA 4.5 is not supported on Win 8.1. Please install either MA 4.8 or MA 5.0

Please refer to KB#: McAfee KnowledgeBase - Supported Platforms, Environments, and Operating Systems for Common Managemen...