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Error message when accesing mcafee orchestrator.

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Hi,

Everytime I want to access mcafee orchestrator with my browser, I see that error message :

MOVE_META - Unable to load native library:E:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\MOVE\2.5.1.106\webapp/WEB-INF/lib/mfevmwproxyjni
MOVELicense - Dependent plugin MOVE_META failed with initialization error

Do you have any idea what could cause this problem?

Thank you!

Dag

1 Solution

Accepted Solutions

Re: Error message when accesing mcafee orchestrator.

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Great to hear you problem has been resolved, if you could mark as answered that would be great.

Regards

Rich

Certified McAfee Product Specialist - ePO

16 Replies

Re: Error message when accesing mcafee orchestrator.

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Hi

Have you checked in the move license extension for 2.5?

Try to check in and let us known if you still have the issue?

Cheers

Jose Maria

Re: Error message when accesing mcafee orchestrator.

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What is exactly the licence extension 2.5? Where can I find that? I've looked in the menu but I have not found something like this.

Thank you!

Re: Error message when accesing mcafee orchestrator.

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That is to register the license for your move in your database. You csn download the license extension under mcafee download products with your grant number.

Best regards

Jose

Re: Error message when accesing mcafee orchestrator.

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I am right now in the download section of Mcafee after I gave my credentials, i was able to access the download section like you told me. I have 97 different types of software but none of them are related to this licence extension. I even searched (ctrl+f)  for the word in case I missed it but nothing appeared.

Am I missing something here? Am i at the right place?

Re: Error message when accesing mcafee orchestrator.

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Like llamamecomoquieras is saying, ePO cannot find the MOVE license extension.

If you go to the server\conf\catalina\locahost directory, do you see MOVEAVLicense25.xml? If not, there is your problem. If you recently installed the extension, I would just try and remove/re-install it. Otherwise see if you can go to a recent backup where it was working, find & copy the .xml out of there and put it back in, re-start services and should be good to go.

Re: Error message when accesing mcafee orchestrator.

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Thank you for your answer fitchsoccer342,

I just verified and indeed there is no file named moveavlicence25.xml. What is this extension doing exactly? 

You are explaining to me that I should go to a recent backup to get it back. Would it be simpler to simply install the extension?

Re: Error message when accesing mcafee orchestrator.

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daguerre101 wrote:



Thank you for your answer fitchsoccer342,



I just verified and indeed there is no file named moveavlicence25.xml. What is this extension doing exactly?



You are explaining to me that I should go to a recent backup to get it back. Would it be simpler to simply install the extension?




The McAfee MOVE extension is used for virusscanning virtual machines and such. Do you use McAfee MOVE antivirus for your virtual infrastructure? If you don't use McAfee MOVE at all you can just remove the extension and don't worry about it. If you do you MOVE, I would go to Menu > Software > Software Manager and see if you can find the MOVE license exension and check it in; or go to the McAfee download portal and download the whole MOVE extension again.

I've had extension errors before and yes, usually I just go back to an older backup and copy the missing .xml file from when it was working, and paste it into that directory, and then restart the services.

Re: Error message when accesing mcafee orchestrator.

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OK thank you.

yes we use mcafee in our virtual infrastructure. It is kinda funny that you are talking to me about it because a moment ago, the guy I replaces with Mcafee told me he wanted to install mcafee directly on the host of VM  but he never found the time to do that. So he chose instead to install them manually on each server. I realize I will have to know more about this issue but it's another topic!

I will check in the download section for the Move extension again.

thank you!

Dag

Re: Error message when accesing mcafee orchestrator.

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OK, I've checked and I definitely have an error message here:

Capture.PNG

It's been installed on the 23rd of  april 2014. As you see it's not working right now. I've just check the download section with our accont and I can find a lot of software but none with the name licence or move in it. Do I have to download mcafee orchestrator 5.1 again and reinstall or do a repair to correct this?