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Epo is not updating my repository :(

Hi,

Since a few days my EPO isn't updating the repository. It says DAT 5734 and last DAT from Mcafee is 5741. What do you thing that I may do? Should I install last SuperDAT file on EPO server?

Any help will been grateful.

Alex.
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15 Replies
tonyb99
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Message 2 of 16

RE: Epo is not updating my repository :(

run the pull tasks again and then post the relevant section of the epoapsvr.log so we can see whats happening then

RE: Epo is not updating my repository :(

No existe el servidor SQL Server o se ha denegado el acceso al mismo.
20090918010309 E #3452 DAL CConxIndex::CConxIndex - giving up retrying connection.
20090918010309 e #3452 SiteMgr SetEPOMode: Failed to set ePO mode
20090918010309 x #3452 SiteMgr SiteMgr main control final release...
20090918120542 I #3692 EPOJNI Getting license data...
20090918120542 I #3692 EPOJNI Getting license data...
20090918120548 I #1680 EPOJNI Getting license data...


Tried to pull last DAT and SuperDAT files manually on EPO, but I got the same message like rsnooks.

Rom, I provisionally updated clients changing the AutoUpdate Repository in VirusScan. I putted McAfeeHttp instead EPOserver and at least my clients are having the last DATs.

Thanks for your help, tonyb99!

Alex.
Highlighted

Epo is not updating my repository

Ran into the same problem with EPO 4 patch 5 running on W2K3 with SQL express 2005

This is how I fixed my problem:

1-Went to link https://kc.mcafee.com/corporate/index?page=content&id=KB51620
2-In the TCP/IP fonfig of SQL 2005, the port changed (???) to 1708. Changed it back to 1433 (That was the port that I had set in ePo)
3-in file C:\Program files\McAfee\ePolicy Orchestrator\Server\conf\orion\db.properties, port was also set to another value. Changed it to 1433.
4-Reboot server and bingo! Everything works!

Hope this can help someone.
Rom
Level 7
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Message 5 of 16

Repository doesn't update here too

Ce serveur SQL n'existe pas ou son accès est refusé.
20090917101323 E #3148 DAL CConxIndex::CConxIndex - giving up retrying connection.
20090917101323 E #3148 RManJNI server_CreateSiteListFile() error getting superagent site list, error -1
20090917101324 I #3148 usermgr Attempting to add user: DOM\Service-ePO
20090917101324 I #3148 usermgr Current user: SYSTEM
20090917101324 I #3148 usermgr Attempting to add user: DOM\Service-ePO
20090917101324 I #3148 usermgr Current user: SYSTEM


Help please ! thanks
tonyb99
Level 13
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Message 6 of 16

RE: Repository doesn't update here too

ROM

your SQL server seems to be inaccessible, are you sure thats not the console log?, you also havnt given any version info or info on your setup:

"The SQL Server does not exist or access denied"

check you have all services satrted and restart them ( reboot epo would be good)
check connections (have you altered the ports)
check passwords
check your not at a size limit if using SQL express or MSDE
Rom
Level 7
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Message 7 of 16

RE: Repository doesn't update here too

- I've already reboot the server (I can do it at any moment of the day), but it is the same,
- which ports should I check and where do I see them ?
- We are in MSDE where can we manage or see the limit ? I'm not a specialist of SQL...

We are in ePO 4.0 patch 5, it is a version migrated from ePO 3.6.1 done in january 2009,

This probleme has occurred in march, may and august, each time Ididn't find a solution so I have restored a backup with Symantec Livestate Recovery at a date that it was OK, and then it worked for few months
I'm wondering if there is not a problem of license behind this ?? Can I re install over it ?

Thanks
tonyb99
Level 13
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Message 8 of 16

RE: Repository doesn't update here too

now big is your MSDE database?
Rom
Level 7
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Message 9 of 16

RE: Repository doesn't update here too

I have 2 databases
first named ePO4_SRV.mdf size 145 MB
second ePO_SRV-old.mdf size 194 MB

the second has the name of the first time we installed ePO (ver 3.6.0),

in the http://.../core/config the database points to ePO4_SRV but in the server.ini I see DATABASE=ePO_SRV-old !!

the migration to ePO 4.0 seems to have ketp traces

sorry for my english
McAfee Employee JoeBidgood
McAfee Employee
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Message 10 of 16

RE: Repository doesn't update here too



The settings in core/config are the important ones - the server.ini is less important in ePO 4.
It sounds to me like the password for the account used to access SQL has changed... if you enter the credentials in the core/config page and click the "test connection" button, does it succeed?
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