cancel
Showing results for 
Search instead for 
Did you mean: 

Epo 4.6 data doesn't match client info

My Epo server (4.6) is reporting information that is old/incorrect for at least 1 of our windows servers. 

On the EPo Console the reported information is:

  • VSE Patch V 2
  • DAT 7249
  • Last Communication: 11/5/13 12:46:00 AM

The About page on the Client Server reads:

  • VSE Patch V 4
  • DAT 7428
  • Obviously very recent comm. as the DAT is from yesterday

Yes it's the same server Name, IP, and even MAC.

We are using 1 main EPo 4.6 Server and client Agents 4.6

The client is able to telent to the EPo Server via ports 443 & 80.  The Epo Server is able to telnet to the client via 8081.

I've tried the ping and wakeup agents buttons on the console with no change.

Any Ideas, Theories?

CG

6 Replies

Re: Epo 4.6 data doesn't match client info

hi,

Have a lock at  Technical Articles ID:  KB66797

At least Port 443 must be bidirektional! If you use agenthandler also Port 80 must be open ...

good day

Re: Epo 4.6 data doesn't match client info

cg-windstream escribió:

My Epo server (4.6) is reporting information that is old/incorrect for at least 1 of our windows servers. 

On the EPo Console the reported information is:

  • VSE Patch V 2
  • DAT 7249
  • Last Communication: 11/5/13 12:46:00 AM

The About page on the Client Server reads:

  • VSE Patch V 4
  • DAT 7428
  • Obviously very recent comm. as the DAT is from yesterday

Yes it's the same server Name, IP, and even MAC.

We are using 1 main EPo 4.6 Server and client Agents 4.6

The client is able to telent to the EPo Server via ports 443 & 80.  The Epo Server is able to telnet to the client via 8081.

I've tried the ping and wakeup agents buttons on the console with no change.

Any Ideas, Theories?

CG

Maybe your McAfee Agent is corrupted, you have a duplicated GUID on your ePO's database or the server has been duplicated under the system tree, have you seen if it's name appears more than once at ePO's system tree?

The first thing you should try is to remove McAfee Agent on one of these servers with the frminst.exe /forceuninstall option and then install it again. After this check if it can communicate with ePO and if it appears at lost&found

Highlighted
pierce
Level 13
Report Inappropriate Content
Message 4 of 7

Re: Epo 4.6 data doesn't match client info

Was about to say, just blacklist the GUID via the menu in ePO, system will remove itself until it checks back in with new GUID.

akill
Level 9
Report Inappropriate Content
Message 5 of 7

Re: Epo 4.6 data doesn't match client info

try to make a forceuninstall of the MA and then reinstall it

Re: Epo 4.6 data doesn't match client info

Laszlo & Pierce apparently were on the correct track.  The least dangerous (to the client server) was Pierce's suggestion.  So I went that route and voila!

pierce
Level 13
Report Inappropriate Content
Message 7 of 7

Re: Epo 4.6 data doesn't match client info

There are some tasks you can set to run around duplicate GUID's, I have my tasks run everyday.

The first one looks for high sequence errors, if so it blacklists that GUID. The second task resets all those sequence errors.

Helps keep things running as expected, especially if you have clones of machines going on (my biggest issue with this)

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community