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Epo 4.0 - unable to download updates from mcafee ???

Hi,

Just recently installed and configuring EPO version 4.0. When I tried to do an automated Update Master Repository it always fails. Tried HTTP and FTP with the same results:

It fails straight away with:

1/16/08 10:08:56 AM Started: Pulling content from McAfeeHttp to Current branch
1/16/08 10:08:57 AM Pull from site McAfeeHttp complete, no warnings
1/16/08 10:08:58 AM Failed: Update Master Repository (Failed to decompress the file)

Any ideas ?
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11 Replies
yhassib
Level 7
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Message 2 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

I have the same problem but the last sentence is "Failed to verify the file size, check server task log for details".
I had this problem before with ePO 3.6.1 and although i have installed a clean vesrion of ePO 4.0, the same problem remained.
MadJim
Level 7
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Message 3 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

I think the console.log should give you more details.
drhodes
Level 7
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Message 4 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

Is this a single event or does it never complete?

I have seen my servers fail pulls all the time but they end up downloading after a few tries.

RE: Epo 4.0 - unable to download updates from mcafee ???

sorry for not replying, as it suddenly started working. However this morning it has stopped again ! Smiley Sad

Found out there is a EpoApSvr.log file which says:


--------------------------------

20080229084840 X #4588 SiteMgr Constructing CSiteMgr()
20080229084840 X #4588 SiteMgr SiteManager FinalConstruct() called
20080229084840 X #4588 SiteMgr Key C:\PROGRA~1\McAfee\EPOLIC~1\DB\Keystore\rpmcafee.zip loaded, hash = H7LGlPbFtbARjG6MsNaop1QOFaU=
20080229084840 X #4588 SiteMgr Key C:\PROGRA~1\McAfee\EPOLIC~1\DB\Keystore\smhaz-epo-01.zip loaded, hash = YlrGK63raQ1W76/sFM2MZstOFNc=
20080229084840 I #4588 SiteMgrWrap Created instance of Site Manager
20080229084840 X #4588 DAL CConxIndex: Current used conx=1
20080229084840 X #4588 DAL ~CConxIndex: Current used conx=0
20080229084840 I #4588 SiteMgr SetEPOMode: SiteMgr enter ePO mode, server=HAZ-EPO-01, port=8443, EPOUser=, Password=********
20080229084840 X #4588 SiteMgr Entering DALInit()
20080229084840 I #4588 SiteMgr DALInit: Connected to DAL successful
20080229084840 X #4588 DAL CConxIndex: Current used conx=1
20080229084840 X #4588 DAL ~CConxIndex: Current used conx=0
20080229084840 I #4588 SiteMgr SetEPOMode: Set ePO mode successful
20080229084840 I #4588 SiteMgr MirrorThreadProc: Mirror thread started
20080229084840 I #4588 SIM_InetMgr Starting download session for site McAfeeHttp
20080229084840 X #4588 SIM_InetMgr Server: update.nai.com:80
20080229084840 X #4588 SIM_InetMgr Relative path: Products/CommonUpdater
20080229084840 I #4588 NaInet Looking for IE Proxy settings for protocol: http
20080229084840 I #4588 NaInet Trying logged on user account privilege for impersonation
20080229084840 I #4588 NaInet No IE Proxy settings found
20080229084840 I #4588 NaInet Looking for IE Proxy settings for protocol: ftp
20080229084840 I #4588 NaInet Trying logged on user account privilege for impersonation
20080229084840 I #4588 NaInet No IE Proxy settings found
20080229084840 I #4588 naInet HTTP Session initialized
20080229084840 I #4588 naInet Connecting to HTTP Server using Microsoft WinInet
20080229084840 I #4588 naInet Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20080229084840 I #4588 naInet Connected to Server: update.nai.com on Port: 80 using WinInet
20080229084840 X #4588 naInet Socket getting closed, Handle -1
20080229084840 I #4588 SIM_InetMgr Started download session 1 for site McAfeeHttp
20080229084840 I #4588 SiteMgr MirrorThreadProc: Downloading file catalog.z from McAfeeHttp
20080229084840 I #4588 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai4623.tmp\00000000, RemoteDir=
20080229084840 I #4588 naInet Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20080229084840 I #4588 naInet Trying to download using Microsoft WinInet library
20080229084840 X #4588 naInet Impersonated logged on user successfully
20080229084840 I #4588 naInet Connecting to Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20080229084840 I #4588 naInet No resume download needed, calling InternetOpenUrl
20080229084841 X #4588 naInet Impersonated token closed
20080229084841 I #4588 naInet Downloading a file of total size: 2667, content-length: 2667
20080229084841 I #4588 naInet Downloaded 2667 bytes this time
20080229084841 I #4588 naInet Downloaded 0 bytes this time
20080229084841 I #4588 SIM_InetMgr Downloaded file catalog.z successfully in session 1
20080229084841 E #4588 NAISIGN Invalid file header
20080229084841 I #4588 SiteMgr DecryptAndExtractCatalogCabFile: Package catalog file C:\WINDOWS\TEMP\nai4623.tmp\00000000\catalog.z is not signed
20080229084841 E #4588 nacablib FDIIsCabinet() failed: 'C:\WINDOWS\TEMP\nai4623.tmp\00000001\catalog.z' is not a cabinet
20080229084841 E #4588 nacablib
20080229084841 e #4588 SiteMgr MirrorThreadProc: Failed to decrypt and extract C:\WINDOWS\TEMP\nai4623.tmp\00000000\catalog.z, hr=0xffffff93
20080229084841 I #4588 SrvEvtInf Generating Event
20080229084841 X #4588 DAL CConxIndex: Current used conx=1
20080229084841 X #4588 DAL ~CConxIndex: Current used conx=0
20080229084841 X #4588 naInet Socket getting closed, Handle -1
20080229084841 I #4588 naInet HTTP Session closed
20080229084841 I #4588 naInet ------------------------------------------------------------
20080229084841 I #4588 SIM_InetMgr Session 1 ended, result=1
20080229084841 I #4588 SiteMgr MirrorThreadProc: Mirror thread ended
20080229084841 x #4588 SiteMgr SiteMgr main control final release...


-------------------------------

Mean much, can't see why it is failing ? sad
metalhead
Level 12
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Message 6 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

McAfee had problems with their download servers - now it should be working again.
mellora
Level 7
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Message 7 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

Im still getting this problem.

I still havent managed to download DAT 5248. As its failling. I know i can download it manually but, i dont want to depend on that.

RE: Epo 4.0 - unable to download updates from mcafee ???

just started happening again last few days.

NA suggested deleting the old dats and trying again. I deleted both dats so now have no protection and still won't work Smiley Sad

Any ideas ?
tonyb99
Level 13
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Message 9 of 12

RE: Epo 4.0 - unable to download updates from mcafee ???

Can you post the up to date logs?

RE: Epo 4.0 - unable to download updates from mcafee ???

Sure, as follows:

----------------------------------------

20080401083117 I #2732 SiteMgrWrap Created instance of Site Manager
20080401083117 I #2732 SiteMgr SetEPOMode: SiteMgr enter ePO mode, server=HAZ-EPO-01, port=8443, EPOUser=, Password=********
20080401083117 I #2732 SiteMgr DALInit: Connected to DAL successful
20080401083117 I #2732 SiteMgr SetEPOMode: Set ePO mode successful
20080401083117 I #2732 SiteMgr MirrorThreadProc: Mirror thread started
20080401083117 I #2732 SIM_InetMgr Starting download session for site McAfeeHttp
20080401083117 I #2732 NaInet Looking for IE Proxy settings for protocol: http
20080401083117 I #2732 NaInet Trying logged on user account privilege for impersonation
20080401083117 I #2732 NaInet No IE Proxy settings found
20080401083117 I #2732 NaInet Looking for IE Proxy settings for protocol: ftp
20080401083117 I #2732 NaInet Trying logged on user account privilege for impersonation
20080401083117 I #2732 NaInet No IE Proxy settings found
20080401083117 I #2732 naInet HTTP Session initialized
20080401083117 I #2732 naInet Connecting to HTTP Server using Microsoft WinInet
20080401083117 I #2732 naInet Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20080401083117 I #2732 naInet Connected to Server: update.nai.com on Port: 80 using WinInet
20080401083117 I #2732 SIM_InetMgr Started download session 1 for site McAfeeHttp
20080401083117 I #2732 SiteMgr MirrorThreadProc: Downloading file catalog.z from McAfeeHttp
20080401083117 I #2732 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai1D72.tmp\00000000, RemoteDir=
20080401083117 I #2732 naInet Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20080401083117 I #2732 naInet Trying to download using Microsoft WinInet library
20080401083117 I #2732 naInet Connecting to Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20080401083117 I #2732 naInet No resume download needed, calling InternetOpenUrl
20080401083117 I #2732 naInet Downloading a file of total size: 2667, content-length: 2667
20080401083117 I #2732 naInet Downloaded 2667 bytes this time
20080401083117 I #2732 naInet Downloaded 0 bytes this time
20080401083117 I #2732 SIM_InetMgr Downloaded file catalog.z successfully in session 1
20080401083117 E #2732 NAISIGN Invalid file header
20080401083117 I #2732 SiteMgr DecryptAndExtractCatalogCabFile: Package catalog file C:\WINDOWS\TEMP\nai1D72.tmp\00000000\catalog.z is not signed
20080401083117 E #2732 nacablib FDIIsCabinet() failed: 'C:\WINDOWS\TEMP\nai1D72.tmp\00000001\catalog.z' is not a cabinet
20080401083117 E #2732 nacablib
20080401083117 e #2732 SiteMgr MirrorThreadProc: Failed to decrypt and extract C:\WINDOWS\TEMP\nai1D72.tmp\00000000\catalog.z, hr=0xffffff93
20080401083117 I #2732 SrvEvtInf Generating Event
20080401083117 I #2732 naInet HTTP Session closed
20080401083117 I #2732 naInet ------------------------------------------------------------
20080401083117 I #2732 SIM_InetMgr Session 1 ended, result=1
20080401083117 I #2732 SiteMgr MirrorThreadProc: Mirror thread ended
20080401083117 x #2732 SiteMgr SiteMgr main control final release...

--------------------------------------

In the meanwhile I have downloaded the latest superdat and imported it manually.