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mirek87
Level 7

[EPO4.6.3] Failed to connect to the Software Catalog server.

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Hi,

I have a problem with download software catalog from EPO 4.6.3. Here is log from server:

3/26/13 4:15:11 PM Started: Download Software Product List
3/26/13 4:15:11 PM Downloading file D:\ePO\DB\trial_products_list.xml.tmp.
3/26/13 4:15:11 PM Downloading file D:\ePO\DB\licensed_products_list.xml.tmp.
3/26/13 4:15:12 PM Failed to download file D:\ePO\DB\licensed_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175).
3/26/13 4:15:15 PM Failed to download file D:\ePO\DB\trial_products_list.xml.tmp. There was a connection error: Issue with the certificate (12175).
3/26/13 4:15:15 PM Failed to connect to the Software Catalog server.
3/26/13 4:15:15 PM

Completed: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")

The same information I found in EpoAppSvr.log. The valicert certificate looks ok, also I try this https://kc.mcafee.com/corporate/index?page=content&id=KB74029 with no luck..

Kind regards,

Mirek

1 Solution

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McAfee Employee

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Can you check that the AddTrust certificate is installed for the computer account, as described in the revised KB74029 ?

As far as I know this has solved the problem for other users...

Thanks -

Joe

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50 Replies
jfpascarella
Level 7

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Any updates Mirek??

I too have tried resolving the issue follwoing KB74029.  This issue just began out of no where, with no changes being made to my system.  I was running 4.6.1 and have recently updgraded to 4.6.7.  I was hoping that would have maybe resolved the issue, but nope!

Is anyone receiving updates through ePO?  Is something wrong with the Cert? 

Contacting support this afternoon... Willl keep you posted Mirek...

Thanks,

John

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andrep1
Level 14

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Same thing here... I have an incident open also with platinum.

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sjohng
Level 7

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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I have also logged this problem with my installaion of ver 5.0.0.

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andrep1
Level 14

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Do you have a proxy and/or a security web appliance invovled in the connection to get you to epo.mcafee.com ? It is one of my possible theories as tp why this fix isn't working

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Pmaquoi
Level 10

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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all my three ePO server have the same configuration

It works fine for 2 4.6 EPO server

To be more precise in my case, the Master repositoy update task works correctly on the EPO 5 server so i'm able to  download the db update for example and it's just the software manager module that refuses to connect

Ce message a été modifié par: Pmaquoi on 28/03/13 7:46:44 CDT
mirek87
Level 7

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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We have proxy and other high-security stuff, but it's not a issue here. Everything worked just fine until last week. I noticed that after importing to Trusted Root CA AddTrustExternalCARoot.crt certificate from Comodo everything goes smoothly (I don't have that certificate on my EPO server)..Also I noticed that on epo.mcafee.com there is new certificate, issued on 2013-03-15. So question to McAfee geeks - there was change of certificates last week? Should I import that certificate I mentioned above to Trusted Root CA for good? Or there is another solution?

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jfpascarella
Level 7

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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My Software Updates started working again on their own last Thursday afternoon...

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justav
Level 9

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Same here, followed the procedure as given in https://kc.mcafee.com/corporate/index?page=content&id=KB74029 as well.

It did not work.

This on EPO 4.6.5 (build: 168)

Message was edited by: justav on 3/28/13 7:46:20 AM CDT
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sjohng
Level 7

Re: [EPO4.6.3] Failed to connect to the Software Catalog server.

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Worked fine with 4.6 through our proxy...

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