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bertk
Level 7
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Message 1 of 5

EPO4.0 - VSE8.5 client not auto updating

Hi

Few weeks ago I installed epo server 4.0 in a Windows 2003 test environment. I had 5 clients installed with VSE 8.5 and agent 3.6 all working fine.

Now I have installed EPO4.0 on Windows 2008server production environment. Clients are VSE 8.5 with agent 3.6. My clients do not update automatically from the epo server. The following is logged in the agent.log on the clients


CLIENT1:

20081118180922 I #3124 Agent ePO server is not reachable. Trying to get IP address from registry
20081118180922 I #3124 Agent IP address not found in the registry
20081118180922 I #3124 Manage Collecting Properties
20081118180922 I #3124 Manage CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
20081118180922 i #3124 Manage Collecting Properties
20081118180932 I #3124 Agent Agent is sending properties version to the ePO Server
20081118180932 I #3124 Agent Forwarding all events
20081118180932 I #2072 Agent Started processing a package..
20081118180932 I #3124 Agent ASCI is not done yet ...Please wait for ASCI!
20081118180932 I #2072 naCmnLib Random seed = 0xc2b0****
20081118180932 I #2072 Agent Preparing Props Version Package
20081118180932 I #2072 IPLock readLock - providing read lock
20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
20081118180932 I #2072 IPLock readLock - providing read lock
20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
20081118180932 I #2072 IPLock readLock - providing read lock
20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
20081118180932 E #2072 RegKey Error trace:
20081118180932 E #2072 RegKey [RegQueryValueEx,000006a8,IPAddress]->
20081118180932 E #2072 RegKey error 2: Het systeem kan het opgegeven bestand niet vinden.
20081118180932 I #2072 Agent Agent communication failed,
result=-2147467259
20081118180932 i #2072 Agent Agent will connect to the ePO Server in 60 minutes and 0 seconds.
20081118181316 i #1916 Agent Agent Started Enforcing policies
20081118181316 I #1916 Agent Thread time-out occurred
20081118181316 I #1916 Manage Enforcing policies


Which registry key is holding the EPO server's IP address?

CLIENT2:

20081118173416 I #2580 InetMgr Failed connecting to site = ePO_SRV-MOL-AMANO01,
20081118173416 I #2580 InetMgr No failover site available

From all clients I can ping the EPO server

Any suggestions?

kind regards

Bert
4 Replies
Highlighted

RE: EPO4.0 - VSE8.5 client not auto updating

It seems like you need to install VBRuntime SP5 and restart Framework Service:

http://www.microsoft.com/downloads/details.aspx?FamilyID=bf9a24f9-b5c5-48f4-8edd-cdf2d29a79d5&displa...

Otherwise check communication ports.
bertk
Level 7
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Message 3 of 5

RE: EPO4.0 - VSE8.5 client not auto updating

Hi Daniel

Thanks for looking into this thread. I installed the VBSP5 on the client but this did not help. I still get the same logging in the agent.log

anyone any idea?

Bert
bertk
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Message 4 of 5

It is working

Daniel

You were totally right, after a while the systems are updated in the EPO 4.0. Thanks a lot for sorting this out.
Can I ask you why the clients need this update? has McAfee published this?

Kind regards

Bert

RE: It is working

Hello Bert,

McAfee did not published this solution.
There is only one kb file with this error, but it will not help you. Maybe other guys.
https://kc.mcafee.com/corporate/index?page=content&id=KB53760


I administer 2 ePo 4.0 server and 2.100 clients. Thats why i know a few errors 😉

Met vriendelijke groeten
Daniel
Hamburg
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