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EPO not pushing Mac Endpoint 2.2 but no errors seen

Hi all,

Although my deployment task runs on the client, it doesn't appear to push out the Endpoint Protection to the mac. I can't see any obvious errors. Can anyone provide some advice?

  • EPO 5.1.1
  • MAC OSX 10.9
  • Endpoint Security 2.2
  • CMA 4.8.0 installed on client and communicating to EPO, all ok.

Endpoint was checked into EPO through the Software Manager, all is up to date.

I created a deployment task, and got it to run on my test Mac client.

The task runs, but Endpoint Security does not appear to be installed, even after a reboot:

  • No McAfee icon showing in the mac
  • In EPO, the only product that shows as installed on this device is the agent.

The CMA log, when the task is invoked, is as below (note I have changed IP/names to protect the innocent).

I can't see anything in particular which might indicate a problem.


2014-11-26 09:55:02 [140] (2961838080) [Scheduler] Invoking task [Deploy Mac Endpoint 2.2]...


2014-11-26 09:55:02 [140] (2961838080) [Plugin] Going to Check Software Exists


2014-11-26 09:55:02 [140] (2961838080) [Plugin] Going to Enforce Task


2014-11-26 09:55:02 [140] (2961838080) [Plugin] Going to Check Software Exists


2014-11-26 09:55:02 [140] (2961838080) [agTsk] AgentPlugin: POPLUGIN_EnforceTask()


2014-11-26 09:55:02 [140] (2961838080) [agTsk] AgentPlugin: succeeded on IUpdatePlugin.


2014-11-26 09:55:02 [140] (2961838080) [agTsk] AgentPlugin: succeeded on IAgentListenPlugin.


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Settings RunAtEnforcementEnabled


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Settings RunAtEnforcementEnabled 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Settings RunAtEnforcementEnabled 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for UpdateOptions bAllowPostpone


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting UpdateOptions bAllowPostpone 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX UpdateOptions bAllowPostpone 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for UpdateOptions nMaxPostpones


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting UpdateOptions nMaxPostpones 1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX UpdateOptions nMaxPostpones 1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for UpdateOptions nPostponeTimeout


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting UpdateOptions nPostponeTimeout 20


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX UpdateOptions nPostponeTimeout 20


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for UpdateOptions szPostponeText


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting UpdateOptions szPostponeText


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX UpdateOptions szPostponeText


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install NumInstalls


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Install NumInstalls 1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Install NumInstalls 1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for DeploymentOptions UpdateAfterDeployment


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting DeploymentOptions UpdateAfterDeployment 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX DeploymentOptions UpdateAfterDeployment 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install Install_1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Install Install_1 MSMAVAS_2000


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Install Install_1 MSMAVAS_2000


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install Install_1


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install\MSMAVAS_2000 InstallCommandLine


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Install\MSMAVAS_2000 InstallCommandLine


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Install\MSMAVAS_2000 InstallCommandLine


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install\MSMAVAS_2000 Language


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Install\MSMAVAS_2000 Language 0000


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Install\MSMAVAS_2000 Language 0000


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install\MSMAVAS_2000 PackagePathType


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Install\MSMAVAS_2000 PackagePathType


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Install\MSMAVAS_2000 PackagePathType Current


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Install\MSMAVAS_2000 PackagePathType Current


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] ProcessDeployment successfully set command line,language and Branch


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] Task handler callback received 1 while looking for Uninstall NumUninstalls


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetTaskOption result is 1 when getting Uninstall NumUninstalls 0


2014-11-26 09:55:02 [140] (2961838080) [TskHlr] SetOption's result while invoking callback is 0, while setting Deployment 309 EPOAGENT3700MACX Uninstall NumUninstalls 0


2014-11-26 09:55:02 [140] (2961838080) [events] Creating event interface object


2014-11-26 09:55:02 [140] (2963968000) [updater] Starting updater session


2014-11-26 09:55:02 [140] (2963968000) [Uec] Waiting for ipc thread to initialize


2014-11-26 09:55:02 [140] (2964500480) [ipcchannel] Initializing IPC server


2014-11-26 09:55:02 [140] (2964500480) [Uec] Initialized ipc channel successfully


2014-11-26 09:55:02 [140] (2963968000) [Uec] Ipc thread initialized successfully


2014-11-26 09:55:02 [140] (2961838080) [deploy] Deployment session started.


2014-11-26 09:55:02 [140] (2961838080) [agTsk] AgentPlugin::Common updater task started


2014-11-26 09:55:03 [140] (2953850880) [LpcConnMgr] Processing health check request


2014-11-26 09:55:03 [140] (2953850880) [MsgQueue] Running garbage collection


2014-11-26 09:55:03 [140] (2953850880) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:03 [140] (2953850880) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:03 [140] (2953850880) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:03 [140] (2953850880) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:03 [140] (2953850880) [MsgQueue] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 193435521


2014-11-26 09:55:03 [140] (2953850880) [MsgQueue] Channel added to message queue successfully


2014-11-26 09:55:03 [140] (2953850880) [LPC] Registering new LPC process


2014-11-26 09:55:03 [140] (2953850880) [LPC] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:480


2014-11-26 09:55:03 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:03 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:03 [140] (2964500480) [muemsg] <206>


2014-11-26 09:55:03 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:04 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:04 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:04 [140] (2964500480) [muemsg] Initializing update...


2014-11-26 09:55:04 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:04 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:04 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:04 [140] (2964500480) [muemsg] Verifying catalog.z.


2014-11-26 09:55:04 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:04 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:04 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:04 [140] (2964500480) [muemsg] Extracting catalog.z.


2014-11-26 09:55:04 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:04 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:04 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:04 [140] (2964500480) [muemsg] Loading update configuration from: catalog.xml


2014-11-26 09:55:04 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Verifying vsmacDet.McS.


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Verifying vsmacDet.McS.


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Downloading PkgCatalog.z.


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Verifying PkgCatalog.z.


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Extracting PkgCatalog.z.


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:06 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:06 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:06 [140] (2964500480) [muemsg] Loading update configuration from: PkgCatalog.xml


2014-11-26 09:55:06 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:07 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:07 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:07 [140] (2964500480) [muemsg] Installing MSMAVAS_2000.


2014-11-26 09:55:07 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:07 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:07 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:07 [140] (2964500480) [muemsg] Verifying vsmac-setup.


2014-11-26 09:55:07 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:07 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:07 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:07 [140] (2964500480) [muemsg] Verifying EPM220-ePO-1298.pkg.tar.gz.


2014-11-26 09:55:07 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:09 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:09 [140] (2964500480) [muemsg] Error occurred while installing MSMAVAS_2000.


2014-11-26 09:55:09 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:09 [140] (2964500480) [Uec] Processing event information


2014-11-26 09:55:09 [140] (2964500480) [UpdEvents] Generating update event:EventId=2412:Severity=4:ProductId=MSMAVAS_2000:Locale=0000:UpdateType=Install:UpdateError=-1:NewVersion=2.2.0:DateTime=


2014-11-26 09:55:09 [140] (2964500480) [events] Creating event with nodename UpdateEvent Event Id 2412 Severity 4


2014-11-26 09:55:09 [140] (2964500480) [events] Event is immediate


2014-11-26 09:55:09 [140] (2964500480) [events] 2014-11-26T09:55:09


2014-11-26 09:55:09 [140] (2964500480) [UpdEvents] EpoEventInf Interface: Event element created.


2014-11-26 09:55:09 [140] (2964500480) [Uec] Done processing event information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:09 [140] (2964500480) [Uec] Processing progress information


2014-11-26 09:55:09 [140] (2964500480) [muemsg] Update Finished


2014-11-26 09:55:09 [140] (2964500480) [Uec] Done processing progress information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:09 [140] (2964500480) [Uec] Processing EndUpdateDialog information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Done processing EndUpdateDialog information


2014-11-26 09:55:09 [140] (2964500480) [Uec] Received ipc data from mue


2014-11-26 09:55:09 [140] (2964500480) [Uec] Processing event information


2014-11-26 09:55:09 [140] (2964500480) [muemsg] Calling HandlePostpone with TaskID: UpdateState: 1


2014-11-26 09:55:09 [140] (2964500480) [muemsg] Finished Calling HandlePostpone


2014-11-26 09:55:09 [140] (2964500480) [events] Trying to save event to disk


2014-11-26 09:55:09 [140] (2964500480) [events] Machine information is Computer name xxxxxxxxxagentGuid {4E5CA576-B41C-E411-8E6D-000000000000}ip address xxx.xxx.xxx.xxxOS name Workstationuser localadminMac Address 0026bb5c5d26


2014-11-26 09:55:09 [140] (2964500480) [events] Machine information is Computer name xxxxxxxxxagentGuid {4E5CA576-B41C-E411-8E6D-000000000000}ip address xxx.xxx.xxx.xxxOS name Workstationuser localadminMac Address 0026bb5c5d26


2014-11-26 09:55:09 [140] (2964500480) [events] Event file name is /Library/McAfee/cma/scratch/AgentDB/Event/mc813327140TzGkgE.txml


2014-11-26 09:55:09 [140] (2957578240) [Agent] Immediate event is available for processing


2014-11-26 09:55:09 [140] (2964500480) [events] deleting event interface object


2014-11-26 09:55:09 [140] (2957045760) [Agent] Forward immediate events request received


2014-11-26 09:55:09 [140] (2964500480) [muemsg] Updater session finish state value =1


2014-11-26 09:55:09 [140] (2954915840) [Pckproc] after wait timeInterval=2147483647


2014-11-26 09:55:09 [140] (2954915840) [Pckproc] start processPackage timeInterval=2147483647


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [SpiPkgr] Using sequence number 2100


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2964500480) [Uec] Done processing event information


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2953850880) [LpcConnMgr] Processing message queue disconnection request


2014-11-26 09:55:09 [140] (2953850880) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2953850880) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2953850880) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2953850880) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2953850880) [LPC] Unregistering LPC process


2014-11-26 09:55:09 [140] (2953850880) [LPC] Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:480


2014-11-26 09:55:09 [140] (2964500480) [Uec] Terminating thread


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Obtained the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Cryptshim] Released the cryptshim lock


2014-11-26 09:55:09 [140] (2954915840) [Agent] Agent server communication session started


2014-11-26 09:55:09 [140] (2954915840) [Agent] Package type is event package


2014-11-26 09:55:09 [140] (2954915840) [Agent] Agent is connecting to ePO server


2014-11-26 09:55:09 [140] (2954915840) [imutils] Trying with site: xxx.xxx.xxx.xxx:8086


2014-11-26 09:55:09 [140] (2954915840) [naInet] HTTP Session initialized


2014-11-26 09:55:09 [140] (2954915840) [imsite] Upload from: /Library/McAfee/cma/scratch/Unpack/pkgWedNov260955092014_965193238.spkg


2014-11-26 09:55:09 [140] (2954915840) [imsite] Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgWedNov260955092014_2058765275.spkg


2014-11-26 09:55:10 [140] (2954915840) [imsite] NaInet library returned code == 13


2014-11-26 09:55:10 [140] (2954915840) [naInet] HTTP Session closed


2014-11-26 09:55:10 [140] (2954915840) [Agent] No package received from ePO server


2014-11-26 09:55:10 [140] (2954915840) [Agent] Agent server communication session over


2014-11-26 09:55:10 [140] (2954915840) [Pckproc] end processPackage timeInterval=2147483647


2014-11-26 09:55:10 [140] (2954915840) [Pckproc] before wait timeInterval=2147483647


2014-11-26 09:55:12 [140] (2961305600) [Plugin] Going to Get Task Status


2014-11-26 09:55:12 [140] (2961305600) [Scheduler] Task [Deploy Mac Endpoint 2.2] is finished


2014-11-26 09:55:12 [140] (2961305600) [Plugin] Going to Free Cookie


2014-11-26 09:55:12 [140] (2961305600) [agTsk] AgentPlugin::FreeCookie()



Any advice?