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Message 1 of 4

EPO not collecting all the info

Our EPO server has some blanks in some of the info we see in the system tree.

  • Last comm times are blank when we see they have checked in, but other machines have todays last comm times
  • serial numbers are not showing
  • serial numbers not showing in the system tree column view but are in when we go into the machine
  • serials not showing when we make a query putting all 3 serial number fields in the report.

This is happening to mac and pc and is not consistently happening, just randomly.  reinstalling the epo agent on the machines does not fix it.

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McAfee Employee
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Message 2 of 4

Re: EPO not collecting all the info

Hi sw41,

What is the ePO version are you using. If it is ePO 5.10, have you installed Cumulative update 4 which can be downloaded from Product Download site.

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McAfee Employee
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Message 3 of 4

Re: EPO not collecting all the info

Hello,

Thanks for your post.

If in case you are using ePO 5.10:

I would like to inform you that this was known issue with the ePO 5.10 and has been fixed in ePO Update 1.

https://kc.mcafee.com/corporate/index?page=content&id=KB90876

Now we have released the ePO Update 4 and this issue is fixed in the update.

This release has now been superseded by a later cumulative ePO 5.10 update release which is ePO Update 4.

Please download the ePO Update 4 from the product download site using below link:

Once you will login to the product download site please select the Management Solutions>McAfee ePolicy Orchestrator>Installation and Download the Update 4 for ePolicy Orchestrator 5.10.0 Version 5.10.0ePOCU4.PNG

ePOCU4.PNG

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If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a solution" if this reply resolves your query!

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McAfee Employee
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Message 4 of 4

Re: EPO not collecting all the info

To join in on the fun, install update 4 😀

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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