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Re: EPO console - Server task in progress

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"This is solved in ePO 5.1.2."

No, unfortunately it isn't. I upgraded from 5.1.1 without realising there was an issue as ePO was unused after install and was upgraded without the hotfix.

Pushing agents to more than 10 endpoints at a time causes long delays before the task ends. I have 86,000 agents to deploy so this is a problem!

Have tried option 3 from the KB article but made no difference and the Hotfix in Solution 2 does not install on 5.1.2.

Support ticket logged.

erpede
Level 9
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Message 22 of 32

Re: EPO console - Server task in progress

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Still not fixed in ePO 5.3.0.

McAfee Employee hem
McAfee Employee
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Message 23 of 32

Re: EPO console - Server task in progress

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per kb#: KB83384, it's fixed in 5.3.1

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?
erpede
Level 9
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Message 24 of 32

Re: EPO console - Server task in progress

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See ya next year -

mcdave
Level 10
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Message 25 of 32

Re: EPO console - Server task in progress

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It's still an issue on our epo 5.3.1
non of the solutions in this threat work.

McAfee Employee moekhass
McAfee Employee
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Message 26 of 32

Re: EPO console - Server task in progress

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Yup, still experiencing it somewhat on ePO 5.3.1. By the way mcdave, you can restart all three ePO services to clear out all the "in-progress" tasks. That works, but a graceful solution would be nice.

If anyone is interested,

Determine hung/"In-Progress" ePO tasks in sql server. Run the following against ePO database in sql:

SELECT [Id], [Name], [StartDate], [EndDate], [UserName], [ParentId], [Status]

  FROM [ePO4_EPOLICY1].[dbo].[OrionSchedulerTaskLogMT]

  Where Status = 10

This Query will select all the hung tasks. Status 0 is successful, 1 is failed and 10 is hung tasks with NULL values in "EndDate" colum.

earda
Level 7
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Message 27 of 32

Re: EPO console - Server task in progress

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Hello,

I have this problem too. Some jobs stacjs at inprogress surge. ePO 5.3.2

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ahamm
Level 9
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Message 28 of 32

Re: EPO console - Server task in progress

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Hi ,

same for me with EPO 5.3.2. My Active Directory Sync got also stuck. Anyone have a solution yet other than SQL table changes? I'm just the EPO admin with no access to the SQL server.

earda
Level 7
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Message 29 of 32

Re: EPO console - Server task in progress

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Hi,

First stop all mcafee services. Backup your Database. And run following query on SQL Management Studio. You can ask your SQL DBA for running query.

Delete From OrionTaskQueueMT where State=0

johnmoe
Level 11
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Message 30 of 32

Re: EPO console - Server task in progress

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Generally, if a server task is stuck in the ePO console, I just restart the services and they then come up as "Failed" afterwards.  I've had to do it so often, I've added it as a custom menu option in my PowerShell ISE, so I don't even have to log into the server to do it.  😛

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