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EPO Webpage returning error 500

Hi,

I am new to McAfee and I have EPO server and suddenly I am not able to access the webpage as it is showing error 500.

From where I can get the info that why it is not working I tried to follow the steps in the articles but no luck.

Any logs which can help to trace the issue??

Regards,

3 Replies
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Re: EPO Webpage returning error 500

Have you tried restarting the ePO services on the server?

If that does not work, are you able to hit the yoursite/core/config page and check the database connection?

This link has the directories for the server logs, you could start checking through there also: https://kb.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/24000/PD24809/en_US/...

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Re: EPO Webpage returning error 500

Yes I have tried to restart the services and even server also but Event Parser service is not starting.

Secondly I tried to open the mysite/core/config and connection is not successful . do I need to put the password or should I try without?

In user password if I click "Change password" then It will change the password on SQL as well??

Thanks !!

Highlighted

Re: EPO Webpage returning error 500

The event parser service is not necessary to be started to hit the ePO front end. The event parser is just a service that parses the events from the agent to the DB, so seems you might have a DB connection issue.

The un/pw in that core/config page is based on however you have your SQL user setup. Find whatever user you are using for SQL, maybe change its password, then re-input it into the core/config page and test.

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