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EPO Master repository doesn't update anymore

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Hi,

I work on EPO 4.5 server.

Since 5 days my update task did'nt work anymore, it doesn't work better when i try to make a manual pull :

I've tried both http and ftp pull, proxy settings are ok (I can access to the site with Iexplorer)

12/8/10 11:03:20 AMStarted: Pulling content from McAfeeFtp to Current branch
12/8/10 11:03:21 AMRepository Pull from site McAfeeFtp complete, no warnings
12/8/10 11:03:22 AMPull Now (The License Manager found an unknown license.)


I have this kind of log in EPOAPSrv.log :

20101208110014 I #4436 SIM_InetMgr Session 1 ended, result=1
20101208110014 I #4436 SiteMgr  GeneralInetRequestThreadProc: GeneralInetRequest thread ended
20101208110014 x #4436 SiteMgr  SiteMgr main control final release...
20101208110305 I #3224 SiteMgrWrap Created instance of Site Manager
20101208110305 I #3224 SiteMgr  SetEPOMode: SiteMgr enter ePO mode, server=DGFWPATV104, port=8443, EPOUser=, Password=********
20101208110305 I #3224 SiteMgr  DALInit: Connected to DAL successful
20101208110305 I #3224 SiteMgr  SetEPOMode: Set ePO mode successful
20101208110305 I #3224 SiteMgr  DownloadSiteCatalogThreadProc: Download site catalog thread started
20101208110305 I #3224 SIM_InetMgr Starting download session for site McAfeeFtp
20101208110306 I #3224 naInet   FTP Session initialized
20101208110306 I #3224 NaInet   FTP session 51 Logging into FTP Server: ftp.nai.com using User: anonymous in winsock-mode
20101208110306 I #3224 naInet   FTP session 51 connected to FTP Server: ftp.nai.com using socket
20101208110306 I #3224 naInet   FTP session 51 Logging on to FTP Server: ftp.nai.com
20101208110306 I #3224 naInet   FTP session 51 Logged on to FTP Server: ftp.nai.com in socket mode
20101208110306 I #3224 SIM_InetMgr Started download session 1 for site McAfeeFtp
20101208110306 I #3224 SiteMgr  CheckSiteStatus: Downloading file SiteStat.xml from site McAfeeFtp
20101208110306 I #3224 SIM_InetMgr Downloading file SiteStat.xml from session 1, LocalDir=C:\WINDOWS\TEMP\nai711F.tmp\00000001, RemoteDir=
20101208110306 I #3224 NaInet   FTP session 51 Downloading file: /CommonUpdater/SiteStat.xml from FTP Server: ftp.nai.com
20101208110306 I #3224 NaInet   FTP session 51 Downloading file from FTP server ftp.nai.com using winsock [in non-proxy mode]
20101208110306 I #3224 NaInet   FTP session 51 Looking for PASSIVE mode support
20101208110306 I #3224 naInet   FTP session 51 Sending PASV command to Server
20101208110306 I #3224 naInet   FTP session 51 Reading response for PASV command
20101208110306 I #3224 naInet   FTP session 51 Response received from Server for passive transfer
20101208110306 I #3224 SIM_InetMgr Downloaded file SiteStat.xml successfully in session 1, size=118, hash=A59605B4857B9DE091C50453E55B920A32752713
20101208110306 I #3224 SIM_InetMgr Downloading file catalog.z from session 1, LocalDir=C:\WINDOWS\TEMP\nai711F.tmp\00000000, RemoteDir=
20101208110306 I #3224 NaInet   FTP session 51 Downloading file: /CommonUpdater/catalog.z from FTP Server: ftp.nai.com
20101208110306 I #3224 NaInet   FTP session 51 Downloading file from FTP server ftp.nai.com using winsock [in non-proxy mode]
20101208110306 I #3224 NaInet   FTP session 51 Looking for PASSIVE mode support
20101208110306 I #3224 naInet   FTP session 51 Sending PASV command to Server
20101208110306 I #3224 naInet   FTP session 51 Reading response for PASV command
20101208110306 I #3224 naInet   FTP session 51 Response received from Server for passive transfer
20101208110306 I #3224 SIM_InetMgr Downloaded file catalog.z successfully in session 1, size=3244, hash=50574EDA5A1C300F310481DEACB7CC6C4C9E7D2B
20101208110306 I #3224 naInet   FTP Session 51 closed
20101208110306 I #3224 naInet   ------------------------------------------------------------
20101208110306 I #3224 SIM_InetMgr Session 1 ended, result=1
20101208110306 I #3224 SiteMgr  DownloadSiteCatalogThreadProc: Download site catalog thread ended
20101208110306 x #3224 SiteMgr  SiteMgr main control final release...
20101208110321 I #2856 SiteMgrWrap Created instance of Site Manager
20101208110321 I #2856 SiteMgr  SetEPOMode: SiteMgr enter ePO mode, server=DGFWPATV104, port=8443, EPOUser=, Password=********
20101208110321 I #2856 SiteMgr  DALInit: Connected to DAL successful
20101208110321 I #2856 SiteMgr  SetEPOMode: Set ePO mode successful
20101208110321 I #2856 SiteMgr  MirrorThreadProc: Mirror thread started
20101208110321 I #2856 SrvEvtInf Generating Event
20101208110321 I #2856 SiteMgr  MirrorThreadProc: Mirror thread ended
20101208110321 x #2856 SiteMgr  SiteMgr main control final release...

Also Had many lines like these during the night (following the update task ) :

20101208062623 I #3212 EPOJNI   Getting license data...
20101208062624 I #3228 EPOJNI   Getting license data...
20101208062624 I #3228 EPOJNI   Getting license data...
20101208062624 I #3224 EPOJNI   Getting license data...
20101208062624 I #3224 EPOJNI   Getting license data...
20101208062624 I #3248 EPOJNI   Getting license data...
20101208062624 I #3248 EPOJNI   Getting license data...
20101208062625 I #3224 EPOJNI   Getting license data...
20101208062625 I #3224 EPOJNI   Getting license data...
20101208062625 I #3224 EPOJNI   Getting license data...
20101208062625 I #3224 EPOJNI   Getting license data...
20101208062626 I #3212 EPOJNI   Getting license data...
20101208062626 I #3212 EPOJNI   Getting license data...
20101208062626 I #3228 EPOJNI   Getting license data...
20101208062626 I #3228 EPOJNI   Getting license data...
20101208062626 I #3212 EPOJNI   Getting license data...
20101208062626 I #3212 EPOJNI   Getting license data...
20101208062627 I #3232 EPOJNI   Getting license data...
20101208062627 I #3232 EPOJNI   Getting license data...
20101208062627 I #3236 EPOJNI   Getting license data...
20101208062627 I #3236 EPOJNI   Getting license data...
20101208062628 I #3232 EPOJNI   Getting license data...
20101208062628 I #3232 EPOJNI   Getting license data...
20101208062628 I #3248 EPOJNI   Getting license data...
20101208062628 I #3248 EPOJNI   Getting license data...
20101208062628 I #3236 EPOJNI   Getting license data...
20101208062628 I #3236 EPOJNI   Getting license data...
20101208062629 I #3224 EPOJNI   Getting license data...
20101208062629 I #3224 EPOJNI   Getting license data...
20101208062630 I #3212 EPOJNI   Getting license data...
20101208062630 I #3212 EPOJNI   Getting license data...

Looking for any clue as usually

Thanks.

1 Solution

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McAfee Employee
McAfee Employee
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Message 2 of 5

Re: EPO Master repository doesn't update anymore

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12/8/10 11:03:20 AMStarted: Pulling content from McAfeeFtp to Current branch
12/8/10 11:03:21 AMRepository Pull from site McAfeeFtp complete, no warnings
12/8/10 11:03:22 AMPull Now (The License Manager found an unknown license.)


I suspect the last message is the important one - there may be a problem with the license linked to your ePO key. You'll need to open a case with Support, I think.

HTH -

Joe

4 Replies
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 5

Re: EPO Master repository doesn't update anymore

Jump to solution

12/8/10 11:03:20 AMStarted: Pulling content from McAfeeFtp to Current branch
12/8/10 11:03:21 AMRepository Pull from site McAfeeFtp complete, no warnings
12/8/10 11:03:22 AMPull Now (The License Manager found an unknown license.)


I suspect the last message is the important one - there may be a problem with the license linked to your ePO key. You'll need to open a case with Support, I think.

HTH -

Joe

Re: EPO Master repository doesn't update anymore

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I suspect this line to, however i was thinking McAfee doesn't really check/use licence key ?

as I have Two Keys link with my grant number , is there any risk to modify the key use on the server ?

Re: EPO Master repository doesn't update anymore

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Oh,

I just logon With my grant number on mcafee site, seems like that the 2 licences for Epo i had before have gone, I just have a new one...

As we merge a few renew contracts with new ones, guess it's an unexpected issue

Ce message a été modifié par: fbollier on 08/12/10 04:54:23 CST

Re: EPO Master repository doesn't update anymore

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Ok, due to new contract my licence number has been changed...

i've changed the key on EPO,it's now ok

Ce message a été modifié par: fbollier on 08/12/10 04:59:51 CST