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Reliable Contributor SWISS
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Message 1 of 7

EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

We have this on around 25 different EPO Installations at different customer sites. From SBS to Enterprise customers.

* All the latest HOTFIXES up to NOV 2018

* Happens if you sort on ENS 10.6 in Product/Software/Manager

* English Server, LOGON Language GERMAN

2019-01-21 12-34-12_local - visionapp Remote Desktop 2009.jpg

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McAfee Employee cdinet
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Message 2 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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I can reproduce the issue on my 5.9.1 server.  It does not happen with epo 5.3.3 or 5.10.  Since it is reproducable, please open a ticket with McAfee so we can get it to development.  That is not something that can be fixed on a forum post.

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Reliable Contributor SWISS
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Message 3 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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There was an ongoin dicusssion here in switzerland with MCAFEE Pre-Sales and MCAFEE marketing why WE as partner have to open a CASE for a CONFIRMED bug with a MCAFEE product that our customers (Not one) have paid for.

It's simply confussion and does not help the enterprise customers.

Service Request # 4-19663503551

 

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McAfee Employee cdinet
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Message 2 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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I can reproduce the issue on my 5.9.1 server.  It does not happen with epo 5.3.3 or 5.10.  Since it is reproducable, please open a ticket with McAfee so we can get it to development.  That is not something that can be fixed on a forum post.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Reliable Contributor SWISS
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Message 3 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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There was an ongoin dicusssion here in switzerland with MCAFEE Pre-Sales and MCAFEE marketing why WE as partner have to open a CASE for a CONFIRMED bug with a MCAFEE product that our customers (Not one) have paid for.

It's simply confussion and does not help the enterprise customers.

Service Request # 4-19663503551

 

McAfee Employee cdinet
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Message 4 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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Customer opened defects have a higher priority than internally reported ones.  I can open an internal one if you want, but it would get much better visibility and priority when issue is known customer facing and reported by customers.

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Reliable Contributor bretzeli
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Message 5 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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We have seen this in Germany on some clients. Hopefully McAfee will rush out a patch for 5.9.X EPO soon. Clients did not like the error and unpleasant questions came up. What if such a thing happens with events or Tag's? It's simply a coding fault...
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Reliable Contributor SWISS
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Message 6 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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Hello Michael,

 

thank you for contacting McAfee Business Support.

 

A bug has been opened for the issue you reported.

I will contact you as soon as we receive updates from the Engineering Team.

 

If you have further questions, please contact us again.

 

Kind regards,

 

Monika Zelewa

Associate Engineer

McAfee EMEA Enabling Technologies

McAfee Employee cdinet
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Message 7 of 7

Re: EPO 5.9.1: Software Manager Fehlermeldung: Comparison method violates its general contract!

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This issue has been resolved.  You will need to refresh software manager, however, but I did test it and it is working fine now.

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