after some help please. i've just built my EPO 5.3 Server on a Windows 2012 Server
i've followed the instruction of placing the certificate into the Trusted Root Certification Authorities. however when i run the server task i'm receiving the below error.
8/13/15 2:27:06 PMStarted: Download Software Product List8/13/15 2:27:06 PMStarted: Update Product Compatibility List Subtask
8/13/15 2:27:48 PMFailed: Update Product Compatibility List Subtask (No updates to the list of compatible products occurred. Enforcement of existing list continues.)
8/13/15 2:27:48 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.
8/13/15 2:27:48 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.8/13/15 2:28:09 PMFailed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. There was a connection error: Request timeout has occurred (12002).
8/13/15 2:28:09 PMFailed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. There was a connection error: Request timeout has occurred (12002)
8/13/15 2:28:09 PMFailed to connect to the Software Catalog server
8/13/15 2:28:09 PMCompleted: Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.")
Any help is great appreciated
I tried paping, the result is below:
paping update.nai.com -p 443 -c2 (successed)
paping ftp.nai.com -p 443 -c2 (failed)
We have 2 environments (PROD and TEST) and the result of paping test is SAME. In PROD environment I CAN update components in Software Manager but in TEST environment I CANT! In TEST enviroment update always ends with "There was a connection error: Request timeout has occurred (12002)."
Where is a problem?