EPO 5.3.2 Trying to acces DLP policy, Get Unexpected error occurred instead. Where to start?

[Koen-SE]

Hi,

We have an upstream server who pushes the DLP policy to the downstream server.

The extensions versions are the same on both machines. And still im able to open it upstream but not downstream. If i export the policies they are identical.

So what should i do? Im completely new at this.

Thanks in advance, im hoping for constructive answers

[cdinet]

You might have to check with the dlp team, but aren't some of those dependent on the dlp policy settings that are configured in dlp policy manager?  You may have to export and import those also.

[cdinet · Accepted solution]

I checked with the dlp team for you.  Here is their response:

You will need to import the policies on the DLP side - DLP Settings> Import/Export> save the file and then import that file into the other server

Sharing only works with Policy sets.... DLP requires a full RULE/Definition/Classification import

[Koen-SE]

Dear,

I took a backup of the working server settings and imported it in the non working one.

After that the issue was resolved!

Thanks guys,

Koen