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EPO 5.1 MCA 4.8 - spkg files filling up in unpack folder

hi all,

  on (all?) MCA managed with my EPO i noticed SPKG files piling up in unlock folder:

C:\ProgramData\McAfee\Common Framework\Unpack\

i found PCs with MCA with more than 20.000 spkg files left in this folder

investigating some PCs it seems all started on 14 Aug 2015 when i installed MCA patch 3

in MCA error logs i find msgs like

2016-01-15 15:52:18.152    E    #1536    ipcchannel      Data not available for reading in 21600000 milliseconds

2016-01-15 15:52:18.152    E    #1536    ipcchannel    Error trace:

2016-01-15 15:52:18.152    E    #1536    ipcchannel      Data receive failed

2016-01-15 15:52:18.152    E    #1536    Uec    Error trace:

2016-01-15 15:52:18.152    E    #1536    Uec      Mue ipc client did not terminate gracefully

2016-01-15 15:52:23.550    E    #2616    Sched    <<--CSchedule::ModifyTask hr=0x8000001b : Task is not found

2016-01-15 15:52:31.600    e    #6496    Agent    Agent failed to communicate with ePO Server

2016-01-15 15:55:41.077    e    #6496    Agent    Agent failed to communicate with ePO Server

2016-01-15 15:55:46.100    e    #6496    Agent    Agent failed to communicate with ePO Server

2016-01-15 16:01:17.304    E    #1556    Filer    Error trace:

2016-01-15 16:01:17.304    E    #1556    Filer     [DeleteFile,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130973436771480000_3007367871.spkg]->

2016-01-15 16:01:17.304    E    #1556    Filer      error 32: The process cannot access the file because it is being used by another process.

2016-01-15 16:01:17.304    E    #1556    Filer    Error trace:

2016-01-15 16:01:17.304    E    #1556    Filer     [DeleteFile,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130973436755100000_1892950177.spkg]->

2016-01-15 16:01:17.304    E    #1556    Filer      error 32: The process cannot access the file because it is being used by another process.

2016-01-15 17:01:26.770    e    #1556    Agent    Agent failed to communicate with ePO Server

2016-01-15 17:15:43.022    e    #1556    Agent    Agent failed to communicate with ePO Server

2016-01-15 17:28:54.145    e    #1556    Agent    Agent failed to communicate with ePO Server

any idea on how to tackle the issue

thanks in advance

4 Replies

Re: EPO 5.1 MCA 4.8 - spkg files filling up in unpack folder

one additional screen shot

on this MCA there are more than 48.000 spkg files

andrep1
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Re: EPO 5.1 MCA 4.8 - spkg files filling up in unpack folder

Question is what is holding those files open ? Have you tried disabling VSE on access scanner+access protection and restarting the common framework service to see if it clears ?

Re: EPO 5.1 MCA 4.8 - spkg files filling up in unpack folder

hello, yes i tried and disabling VSE i could delete the spkg files but the point is to find the reason why they are piling up also because many client PCs (possibly all our managed agents - about 800) have the issue so forcing all them to stop VSE and cleaning up the folder is costly and not sure if correct if done this way.

i opened a case with McAfee support too, still waiting for the "solution", for the moment they said that when for some reason the communication between the agent and the server fails spkg files are left in the unlock folder. not 100% satisfied by this answer also because i don't understand why the files are kept if not processed as soon as the communication with the server is re established and not purged when they are older that x days.

thanks

regards

Re: EPO 5.1 MCA 4.8 - spkg files filling up in unpack folder

hello, i still have a problem on many MA running ver 4.8.0.1930 - i started upgrading some of them to ver 5.0.3.316 and of course the problem disappear dur to the fact that the

C:\ProgramData\McAfee\Common Framework\Unpack\

folder does not exist in this version

i noticed that during the upgrade the first phase (uninstall older version) the folder is emptied.

once we will go for 5.0.3 on all, this problem will disapper... other will come.... :-)