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ironman
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Message 1 of 10

EPO 4.6.1 console doesn't open, http 500 internal server error

Hi all,

After a few updates, for WS2008 & .Net Frameworks, EPO 4.6.1 console doesn't open anymore.

Anyone can help?

I restarted all services, db looks fine, but i always get http 500 internal server error.

Thkx in advance

9 Replies
McAfee Employee spamidi
McAfee Employee
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Message 2 of 10

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Please post the Orion.log after restarting the services.

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ironman
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Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Here u have it:

2012-05-23 15:37:14,841 INFO  [Thread-1] realm.JAASRealm  - Setting useContextClassLoader = false

2012-05-23 15:37:15,245 INFO  [Thread-1] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8443

2012-05-23 15:37:15,279 INFO  [Thread-1] http11.Http11BaseProtocol  - Initializing Coyote HTTP/1.1 on http-8444

2012-05-23 15:37:15,279 INFO  [Thread-1] startup.Catalina  - Initialization processed in 3198 ms

2012-05-23 15:37:15,333 INFO  [Thread-1] core.StandardService  - Starting service Catalina

2012-05-23 15:37:15,337 INFO  [Thread-1] core.StandardEngine  - Starting Servlet Engine: Apache Tomcat/5.5.30

2012-05-23 15:37:15,356 INFO  [Thread-1] core.StandardHost  - XML validation disabled

2012-05-23 15:37:25,733 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8443

2012-05-23 15:37:25,961 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8444

2012-05-23 15:37:26,008 INFO  [Thread-1] storeconfig.StoreLoader  - Find registry server-registry.xml at classpath resource

2012-05-23 15:37:26,679 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin core failed.

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

Caused by: java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)

at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)

at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)

at net.sourceforge.jtds.jdbc.TdsCore.login(TdsCore.java:610)

at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:345)

at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)

at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:180)

at java.sql.DriverManager.getConnection(DriverManager.java:582)

at java.sql.DriverManager.getConnection(DriverManager.java:154)

at com.mcafee.orion.core.db.sqlserver.JtdsJdbcDriver.getConnection(JtdsJdbcDriver.java:90)

at com.mcafee.orion.core.db.base.DriverRegistry.getConnection(DriverRegistry.java:204)

at com.mcafee.orion.core.db.base.DriverRegistryConnectionFactory.createConnection(DriverRegistryConnectionFactory.java:32)

at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:294)

at com.mcafee.orion.core.db.base.DbConnectionPool$LoggingConnectionFactory.makeObject(DbConnectionPool.java:215)

at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:840)

at com.mcafee.orion.core.db.base.DbConnectionPool$CountingGenericObjectPool.borrowObject(DbConnectionPool.java:167)

at org.apache.commons.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:96)

at com.mcafee.orion.core.db.base.DbConnectionPool.getConnection(DbConnectionPool.java:61)

at com.mcafee.orion.core.db.base.Database.getConnection(Database.java:458)

at com.mcafee.orion.core.db.base.Database.validate(Database.java:619)

at com.mcafee.orion.core.db.base.Database.init(Database.java:664)

at com.mcafee.orion.core.db.base.Database.<init>(Database.java:349)

at com.mcafee.orion.core.db.base.Database.<init>(Database.java:359)

at com.mcafee.orion.core.db.base.Database.<init>(Database.java:369)

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)

at java.lang.reflect.Constructor.newInstance(Constructor.java:513)

at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:85)

at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:87)

at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:186)

at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:799)

at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:717)

at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:384)

at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:251)

at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:156)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:248)

at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:185)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:287)

at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:106)

at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:507)

at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:249)

at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:406)

at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:135)

at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:705)

at org.apache.catalina.startup.Catalina.start(Catalina.java:552)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

2012-05-23 15:37:26,685 ERROR [Thread-1] servlet.OrionPluginContextListener  - Could not find the OrionEventDispatchService while shutting down a Plugin ( core ). Please ensure that core depends on the core Plugin.

2012-05-23 15:37:26,688 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin remote failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

2012-05-23 15:37:26,688 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin console failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

2012-05-23 15:37:26,688 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin rs failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

2012-05-23 15:37:26,688 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin scheduler failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

2012-05-23 15:37:26,688 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin ldap failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency rs had initialization error

2012-05-23 15:37:26,689 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EPOCore failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ldap had initialization error

2012-05-23 15:37:26,689 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin DataChannel failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

2012-05-23 15:37:26,689 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin ComputerMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ldap had initialization error

2012-05-23 15:37:26,689 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin PolicyMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency DataChannel had initialization error

2012-05-23 15:37:26,690 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin RepositoryMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,690 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AgentMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

2012-05-23 15:37:26,690 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AvertAlerts failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

2012-05-23 15:37:26,690 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin CommonEvents failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,691 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin Countermeasures failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,691 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EPOAGENTMETA failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,691 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin epolicensing failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency console had initialization error

2012-05-23 15:37:26,691 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin response failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

2012-05-23 15:37:26,692 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin Notifications failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency response had initialization error

2012-05-23 15:37:26,692 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SoftwareMgmt failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency response had initialization error

2012-05-23 15:37:26,692 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin epoMigration failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency SoftwareMgmt had initialization error

2012-05-23 15:37:26,692 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GROUPSHD7000 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,693 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSE7REPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency GROUPSHD7000 had initialization error

2012-05-23 15:37:26,693 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin help failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

2012-05-23 15:37:26,693 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin aramid failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency CommonEvents had initialization error

2012-05-23 15:37:26,693 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin InstallHelper failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2012-05-23 15:37:26,693 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin issue failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency rs had initialization error

2012-05-23 15:37:26,694 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin LYNXSHLD1510 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2012-05-23 15:37:26,694 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin LYNXSHLDPARSER failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

2012-05-23 15:37:26,694 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin PostInstallXP failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,694 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin report failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency scheduler had initialization error

2012-05-23 15:37:26,695 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SIARevocation failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency RepositoryMgmt had initialization error

2012-05-23 15:37:26,695 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin rsd failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency Notifications had initialization error

2012-05-23 15:37:26,695 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADVMETA failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,695 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADV_1500 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

2012-05-23 15:37:26,696 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIREXREPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency core had initialization error

2012-05-23 15:37:26,696 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8800 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,696 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCANREPORTS failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency CommonEvents had initialization error

2012-05-23 15:37:26,696 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSCANMAC8610 failed.

com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

2012-05-23 15:37:26,699 ERROR [Thread-1] server.OrionLifecycleListener  - an error occurred while processing a catalina lifecyle event after_start

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:382)

at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:180)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

at com.mcafee.orion.core.OrionCore.logStartupShutdownMsg(OrionCore.java:641)

at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:424)

at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:135)

at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:705)

at org.apache.catalina.startup.Catalina.start(Catalina.java:552)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

2012-05-23 15:37:26,700 INFO  [Thread-1] startup.Catalina  - Server startup in 11421 ms

2012-05-23 15:37:46,793 ERROR [http-8443-Processor24] [/core].[login]  - Servlet.service() for servlet login threw exception

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:382)

at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:180)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:238)

at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:231)

at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)

at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuthenticator.java:321)

at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:245)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:528)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)

at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:141)

at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

at java.lang.Thread.run(Thread.java:619)

2012-05-23 15:37:46,795 WARN  [http-8443-Processor24] authenticator.FormAuthenticator  - Unexpected error forwarding to login page

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:382)

at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:180)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:238)

at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:231)

at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)

at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuthenticator.java:321)

at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:245)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:528)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)

at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:141)

at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

at java.lang.Thread.run(Thread.java:619)

2012-05-23 15:37:46,798 ERROR [http-8443-Processor24] servlet.ControllerServlet  - an unexpected error occurred while core's bean factory was not available

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:382)

at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:180)

at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

at com.mcafee.orion.core.servlet.LoginServlet.addLoginHook(LoginServlet.java:238)

at com.mcafee.orion.core.servlet.LoginServlet.doPost(LoginServlet.java:231)

at com.mcafee.orion.core.servlet.LoginServlet.doGet(LoginServlet.java:60)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)

at org.apache.catalina.authenticator.FormAuthenticator.forwardToLoginPage(FormAuthenticator.java:321)

at org.apache.catalina.authenticator.FormAuthenticator.authenticate(FormAuthenticator.java:245)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:528)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)

at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:141)

at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:69)

at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:37)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

at java.lang.Thread.run(Thread.java:619)

McAfee Employee spamidi
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Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Well, the log seems to indicate problem authenticating with the sql database  - which is causing the extensions from failing to startup:

If you haven't already tried, please try rentering the credentials from https://localhost:8443/core/config page.

Is the SQL Server instance on the same box as ePO or elsewhere? Please check if the authentication to the database instance is working -
Right click the desktop on the ePO server system, create a new blank text file with .udl extension.

Double click the file to open the Data Link properties dialog

Click the providers tab and select Microsoft OLE DB provider for SQL Server and click Next

Fill in the SQL Server instance details (Server name), Select use specific username and password and key in the sa username and password

Click Test Connection and see if that succeeds.

ironman wrote:

2012-05-23 15:37:26,679 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin core failed.

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

Caused by: org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

Caused by: java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection.

at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)


ironman
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Message 5 of 10

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Well, entering the credentials from https://localhost:8443/core/config I have a successfull DB connection.

Creating the udl I get an error "Test connection failed because of an error initializing provider"

Thank you Sailendra for try to help me with this

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Re: EPO 4.6.1 console doesn't open, http 500 internal server error

No problem! For the error, please check this article:

http://msdn.microsoft.com/en-us/library/cc917670.aspx

Also, ensure that SQL Server is using mixed mode authentication (In Management Studio, right click server and select properties, security, Server Authentication should have 'SQL Server and Windows Authentication mode' selected) and sa user is enabled under Logins.

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Message 7 of 10

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Reentering the credentials from https://localhost:8443/core/config page I had a sucessfull DB connection.

All I had to do is was an apply that I hadn't seen. Now the db.properties config file is now ok and has generated a new encrypted password.

Thks again for all your help and support

Best Regards

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

I just wanted to add my two cents to this thread in hopes it could help others.  I too ran into this issue (ePO ver 4.6.2), at first I thought it was service related, so I verified that SQL was running, and that McAfee services were in fact started.
sql.epo.png

SQL checked out...

mcafee.epo.png

And so did McAfee ePO services...

I then opened the orion.log file (C:\Program Files\McAfee\ePolicy Orchestrator\Server\Logs\orion.log) and had a look there.  What I found was something interesting, and that I didn't discover until i read this thread - I was simply looking in the wrong spot for the error.  Here is the section that led to the fix.

2012-06-14 12:11:21,791 WARN  [http-8444-Processor24] server.OrionLoginModule  - Root cause of LoginException

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [solidcore_help:]

Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [solidcore_help:]

Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [solidcore_help:]

          at com.mcafee.orion.core.ext.tasks.TaskGlobals.checkForPartiallyInstalledExtensions(TaskGlobals.java:186)

          at com.mcafee.orion.core.ext.tasks.TaskGlobals.init(TaskGlobals.java:82)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

          at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1240)

          at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1205)

          at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1171)

          at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:425)

          at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:251)

          at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:156)

          at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:248)

          at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:185)

          at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:160)

          at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:287)

          at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:106)

          at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:507)

          at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:249)

          at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:406)

          at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:135)

          at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:120)

          at org.apache.catalina.core.StandardServer.start(StandardServer.java:705)

          at org.apache.catalina.startup.Catalina.start(Catalina.java:552)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

          at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)

          at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)

What stuck out was this line "The following extensions are in a partially installed state: [solidcore_help:]"; first of all, I am a bit surprised that by now we can't have ePO just overlook 'help files' and move on... but okay.  I then went to the extension directory on my system (C:\Program Files\McAfee\ePolicy Orchestrator\Server\extensions\installed) and located the folder "solidcore_help" and move to (C:\Program Files\McAfee\ePolicy Orchestrator\Server\extensions).  I didn't want to delete it incase I had to roll back anything, but having it out of the installed directory would suffice for this test.

I then restarted SQL (cuz it would then restart the needed McAfee services too); and I closed all my browser sessions.  Upon the next launch of ePO (it took a couple extra seconds) it finally displayed the login page correctly and I was again able to access it.

Good luck!

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Thanks to shaker 242 and his similiar problem with EPO 4.X: 

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Could not find anything related to EPO 5.0 http 500 internal server error, only 4.6x, etc.

First tried the automatic (delayed start) service fix that is out there, did not work!

I had the same problem with EPO 5.0 installed on a fresh Server 2012 box.  Upon finishing the EPO install, all worked fine until I rebooted the box.  When I tried to log into the 5.0 console I would get HTTP 500 errors, same if I tried to log into https://localhost:8443/core/config

Also noticed that it took forever for the network to load (due to the hanging of the Apached server service, which is due to the faulty extension)

When I looked in the orion.log file I found a partially installed extension was epo_help in (C:\Program Files(x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed)  I moved it to  (C:\Program Files(x86)\McAfee\ePolicy Orchestrator\Server\extensions).  Upon rebooting the box I am now able to log into the console. 

I would think that Mcafee would have fixed this in 5.0.  Maybe it is a rare glitch that only a few unfortunate admins will be plagued by.

Hope this helps at least one person and want to give a shout out to all of us IT people in academia that are grossly underpaid

Keep up the good work!!!

Message was edited by: drtechpro on 6/7/13 12:23:50 PM CDT

Message was edited by: drtechpro on 6/7/13 12:24:24 PM CDT

Message was edited by: drtechpro on 6/7/13 12:24:47 PM CDT
PMBePO
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Message 10 of 10

Re: EPO 4.6.1 console doesn't open, http 500 internal server error

Thanks for sharing your solution.

We had the same, maybe non rare glitch with ePO 5.0 on Server 2012. Deleting the empty epo_help folder in (C:\Program Files(x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed) solved the http 500 internal server error after reboot.

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