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EPO 4.5 email alerts stuck at "In Progress" status


I am running EPO 4.5 and setup email alerts for "Malware detected and not handled" and "Malware detected and handled".  The alerts seem to have been working properly until about a day ago.  I now am showing about 30 events in the Server Task Log for these alerts all with an "In Progress" status.  The durations range from 24 hours to 33 minutes.  Any ideas as to what could be causing the alerts to get hung up and not sent out?

Thanks so much for the information!

4 Replies

Re: EPO 4.5 email alerts stuck at "In Progress" status

might be fixed in patch 1 but I'd have to confirm


McAfee Employee JoeBidgood
McAfee Employee
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Message 3 of 5

Re: EPO 4.5 email alerts stuck at "In Progress" status

Yep, fixed in patch 1. See Item 61 In the Patch 1 readme.

Regards -


Re: EPO 4.5 email alerts stuck at "In Progress" status

Thanks for the information!  I have downloaded the file that says it can be used to upgrade existing ePO 4.5.  I have followed the steps in the readme document (completed a full backup of ePO, logged into the ePO server as a Local Administrator, and have the ePO and SQL Server services running.  After extracting the zip file's contents and running Setup.exe, I get the following error:

"McAfee Agent Handler can not be installed on the same system as ePolicy Orchestrator."

After this error, the upgrade will not continue.  Has anyone seen this before and know how to correct the issue?

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Message 5 of 5

Re: EPO 4.5 email alerts stuck at "In Progress" status

Don't run the Agent Handler installation, you need to install the setup from the root directory.

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