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ENS 10.5.3 Installation failed with below error code

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18/12/2017 15:46:37.773 [4972] [BootStrapperMain] Starting Mcafee Endpoint Security installer

18/12/2017 15:46:37.774 [4972] [BootStrapperMain] Copying ENSUninst ..

18/12/2017 15:46:37.775 [4972] [BootStrapperMain] Temp folder path: C:\ProgramData\McAfee\ENSUninst

18/12/2017 15:46:37.837 [4972] [BootStrapperMain] Locale ID obtained is 1033

18/12/2017 15:46:38.35 [4560] [BootStrapperMain] [Pre-requisite]; Deploying XML services

18/12/2017 15:46:38.36 [4560] [BootStrapperMain] System already has MSXML 6 installed

18/12/2017 15:46:38.36 [4560] [BootStrapperMain] [Pre-requisite]; Deploying XML services completed

18/12/2017 15:46:38.540 [4560] [BootStrapperMain] McAfee Endpoint Security's running product version :10.5.3

18/12/2017 15:46:38.541 [4560] [BootStrapperMain] McAfee Endpoint Security's running build:3152.11

18/12/2017 15:46:38.541 [4560] [BootStrapperMain] [INFO]: UpgradeID retrieved is {74B710CF-552E-47D1-8CBF-D0AC2DA67B06}

18/12/2017 15:46:38.542 [4560] [BootStrapperMain] [INFO]: UpgradeID retrieved is {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C}

18/12/2017 15:46:38.543 [4560] [BootStrapperMain] [INFO]: UpgradeID retrieved is {B2ABA365-ABA2-4E4F-8FE3-7C216A033359}

18/12/2017 15:46:38.543 [4560] [BootStrapperMain] [INFO]: UpgradeID retrieved is {A1460C1B-0603-4AB7-84F0-37F06AB91F6D}

18/12/2017 15:46:38.544 [4560] [BootStrapperMain] Module configurations parsed

18/12/2017 15:46:38.547 [4972] [BootStrapperMain]

18/12/2017 15:46:38.547 [4972] [BootStrapperMain] Looking for pre install applications...

18/12/2017 15:46:38.548 [4972] [BootStrapperMain] Completed pre install applications look up.

18/12/2017 15:46:38.550 [4972] [BootStrapperMain] Couldn't obtain information on related products for 'Common'

18/12/2017 15:46:38.550 [4972] [BootStrapperMain] Modules count retrieved

18/12/2017 15:46:38.555 [4972] [BootStrapperMain] Mode : GUI

18/12/2017 15:46:41.488 [4156] [BootStrapperMain] Detecting Conflicting products

18/12/2017 15:46:44.629 [4156] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -D uninst.ini -S -L -A -G  0900

18/12/2017 15:46:45.995 [4156] [BootStrapperMain] process return code : 261121

18/12/2017 15:46:45.995 [4156] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -D uninst.ini -S -L -A -G  0900

18/12/2017 15:46:47.971 [4156] [BootStrapperMain] process return code : 1

18/12/2017 15:46:47.972 [4156] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -R uninst.ini -USEDETECT -S -L -A -G  0900

18/12/2017 15:46:48.25 [4156] [BootStrapperMain] process return code : 1

18/12/2017 15:46:48.26 [4156] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -R uninst.ini -USEDETECT -S -L -A -G  0900

18/12/2017 15:46:48.48 [4156] [BootStrapperMain] process return code : 1

18/12/2017 15:46:48.48 [4156] [BootStrapperMain] Successfully Detected and Uninstalled Conflicting products

18/12/2017 15:47:02.943 [1812] [BootStrapperMain] Started installing Dependencies

18/12/2017 15:47:02.946 [1812] [BootStrapperMain] Installing Common 3178.7

18/12/2017 15:47:06.665 [1812] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart

18/12/2017 15:47:32.03 [1812] [BootStrapperMain] Install failed return code : 4294967295

18/12/2017 15:47:32.136 [1812] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common

18/12/2017 15:47:32.137 [1812] [BootStrapperMain] Modules Installation Failed

18/12/2017 15:47:32.137 [1812] [BootStrapperMain] Exiting Installation.

Please help me on this if anyone got this

1 Solution

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McAfee Employee cookand
McAfee Employee
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Re: ENS 10.5.3 Installation failed with below error code

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From the information that you have provided it would appear that MFENLFK.SYS isn't installing properly. You will need to open a Service Request with Technical Support so that they can take the data from the machine that you are having this issue on. Please reference KB86691 (McAfee Corporate KB - Data collection steps for troubleshooting Endpoint Security issues KB86691 ) and have the data within that KB complied for technical support to analyze (AMTrace with now option enabled, Procmon, MER).

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McAfee Employee cookand
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Message 2 of 4

Re: ENS 10.5.3 Installation failed with below error code

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From the information that you have provided it would appear that MFENLFK.SYS isn't installing properly. You will need to open a Service Request with Technical Support so that they can take the data from the machine that you are having this issue on. Please reference KB86691 (McAfee Corporate KB - Data collection steps for troubleshooting Endpoint Security issues KB86691 ) and have the data within that KB complied for technical support to analyze (AMTrace with now option enabled, Procmon, MER).

Re: ENS 10.5.3 Installation failed with below error code

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i will check this as well but issue seems to resolved after changing Environment variables.

Luckily  I Googled the problem and found this solution KB85033 .

Reliable Contributor kylekat
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Re: ENS 10.5.3 Installation failed with below error code

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hello ​, was the TEMP folder changing solution in KB85033 what fixed it for you? I have the exact same installation error in one of my systems but that solution didn't work.

08/01/2018 13:24:07.785 [8944] [BootStrapperMain] Installing Common 3178.1

08/01/2018 13:24:09.564 [8944] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart

08/01/2018 13:28:02.951 [8944] [BootStrapperMain] Install failed return code : 4294967295

08/01/2018 13:28:03.261 [8944] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common

08/01/2018 13:28:03.262 [8944] [BootStrapperMain] Modules Installation Failed

08/01/2018 13:28:03.263 [8944] [BootStrapperMain] Exiting Installation.

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