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hbssadmin
Level 9

Duplicate Installed Products

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Hello Everyone,

I've looked at this post but no solution is listed: https://community.mcafee.com/message/161954

It's title, "Multiple entries for the same PC"  - I'm having the same issue on a couple of systems (Servers).

We have uninstalled and reinstalled the agent but the problem persists.

Each product installed is showing as follows:

McAfee Agent, McAfee Agent 4.5.0.1852, VirusScan Enterprise, VirusScan Enterprise 8.7.0.570, etc... for all the installed products.

Any suggestions would be appreciated.

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1 Solution

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McAfee Employee

Re: Duplicate Installed Products

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The quickest and easiest approach is to remove the machine from ePO - don't select the "uninstall agent" option - and when the machine communicates again it will reappear in ePO with the correct details.

HTH -

Joe

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1 Reply
McAfee Employee

Re: Duplicate Installed Products

Jump to solution

The quickest and easiest approach is to remove the machine from ePO - don't select the "uninstall agent" option - and when the machine communicates again it will reappear in ePO with the correct details.

HTH -

Joe

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