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Drive encryption - End user forgot password

Hello:

An end user cannot access the data of an encrypted machine because he has forgotten the password. The encrypted machine is not connected to ePO. Below you will find the information related to the encrypted machine:

McAfee Drive Encryption Version              7.1.1   

McAfee Agent Version                           4.8.0.1500

Lptop model                                        hp Probook 4420s

Operating sytem                                  Windows 7

Operating system languaje                    Español

Should we use Win tech or safe boot?

2 Replies
exbrit
Level 21
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Message 2 of 3

Re: Drive encryption - End user forgot password

Moved this provisionally to ePO for faster help.

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Peter

Moderator

Re: Drive encryption - End user forgot password

If you cannot find the computer name at ePo you should perform a safe boot. It's the easiest way!