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Download Software Product List

After intalling EPO 4.6 , I get to Step 1 and receive "The product catalog has not been downloaded yet."

2/17/12 12:51:34 AM                                                                    Started: Download Software Product List                   
                            2/17/12 12:51:34 AM                                                                    Downloading product list.                   
                            2/17/12 12:51:34 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.                   
                            2/17/12 12:51:34 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.                   
                            2/17/12 12:56:40 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.                   
                            2/17/12 12:56:42 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.                   
                            2/17/12 12:56:42 AM                                                                    Failed to connect to the Software Catalog server.                   
                            2/17/12 12:56:42 AM                                                                    Downloading Translation Strings                    
                            2/17/12 12:56:42 AM                                                                    Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.                   
                            2/17/12 1:01:47 AM                                                                    Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.                   
                            2/17/12 1:01:47 AM                                                                    Failed to connect to the Software Catalog server.                   

I was wondering if some can help me to fix  it  ( we dont have proxy sever )

2 Replies
hem
Level 15
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Message 2 of 3

Re: Download Software Product List

Are you able to ping epo.mcafee.com from the ePO server? Are you able to telnet epo.mcafee.com on port 443? Please share the complete server.log.

hem
Level 15
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Message 3 of 3

Re: Download Software Product List

Additionally please look at KB#; https://kc.mcafee.com/corporate/index?page=content&id=KB74029&actp=search&viewlocale=en_US&searchid=... if it's failing because of certificate.