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gautham1328
Level 7

Download Software Product List -- error "Failed to connect to the Software Catalog server"

failed to connect software.JPG

     in our epo4.6 there is a regular error in the server task log for the task "Download Software Product List" . and the error i can see is " Failed to connect to the Software Catalog server."  this happens daily . Did  this also hapen to u . if yes, then give me the solution .

thanks in advance.

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4 Replies
McAfee Employee

Re: Download Software Product List -- error "Failed to connect to the Software Catalog server"

Hi...

As long as this doesn't happen all the time, I personally wouldn't worry about it. If you want to investigate it further, then it can be caused by a large number of things - network issues, proxy problems, DNS issues, for example.

HTH -

Joe

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gautham1328
Level 7

Re: Download Software Product List -- error "Failed to connect to the Software Catalog server"

thanks joe ,

           but this error happens every day . we have a proxy too in our environment.  So what could be the reason .?

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georgec
Level 13

Re: Download Software Product List -- error "Failed to connect to the Software Catalog server"

It's probably related to the proxy server. Anything interesting in the logs?

on 11/16/12 1:18:11 AM CST
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McAfee Employee

Re: Download Software Product List -- error "Failed to connect to the Software Catalog server"

Does it happen at the same time every day? If so the proxy may be configured to only allow access at certain times...

HTH -

Joe

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