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ittech
Level 13
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Message 1 of 8

Deployed Agents Completed yet PC not Managed by ePO

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I have about 10% of our PCs coming up as Unmanaged. When I try to deploy agents to these machines some will complete and some will not (most are connected to the network at various times by VPN). The one that do complete though are still not showing up in ePO. Looking at the task I found this:

1.png

Any thoughts? Any reason why PCs connecting through a VPN would show up as Unmanaged when I know they do have Agents installed?

TIA

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hem
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Message 2 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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In the screenshot, I see that agent deployment failed with message 'failed to access remote registry etc'. Make sure that they are meeting the environmental requirement as per kB#: KB56386

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hem
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Message 2 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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In the screenshot, I see that agent deployment failed with message 'failed to access remote registry etc'. Make sure that they are meeting the environmental requirement as per kB#: KB56386

ittech
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Message 3 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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This particular PC and others like it (Managed and Unmanaged) are created from an image. About 50% of the imaged PCs are reporting back through the VPN.

hem
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Message 4 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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If they are from image then did we delete GUID and MAC address before creating image? If not then will suggest to reset GUID from the client machine (

KB56086 ).

ittech
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Message 5 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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After double checking 2 PCs the Remote Registry service wasn't running. I started it on those PCs and was able to successfully deploy an agent and do wake up calls to both (See below for an example).

2.png3.png

So now the only issue is that these are still showing up as Unmanaged. I did notice in the registry of each PC the ePO server's IP address was an APIPA address like this:

ePO.example.com|169.254.75.8|9443

Is that correct or an issue?

ittech
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Message 6 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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Looking at PCs that are reporting fine that APIPA address is a correct setting.

Also, the 2 PCs that I started the Remote Registry service on and changed it to Automatic from Manual are now reporting in to the ePO server

Must've just need a little bit of time or a reboot

Thanks hem!!!

Re: Deployed Agents Completed yet PC not Managed by ePO

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That APIPA is not correct. In case DNS does not work the agent will use the IP address to connect to the ePO server. Maybe your ePO server has an extra NIC that has an APIPA address?

ittech
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Message 8 of 8

Re: Deployed Agents Completed yet PC not Managed by ePO

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I'll look into it, thank you!