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Reliable Contributor twenden
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Message 1 of 6

Dell XPS Unable to find a valid repository

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Have a older Dell XPS systems. It was running with very old ePO Agent 5.0.5 and older VSE 8.8 with Patch 7. Have uninstalled both the older ePO agent and VSE 8.8i.

We installed the latest ePO Agent 5.6.1.157 and had the ePO server deploy VSE 8.8i with Patch 12. Noticed the ePO agent can communicate to the ePO server OK but when we do a "Update Security" on the workstation then it would display "Unable to find a valid repository" and "Update Process Failed".

Have removed product using the latest Endpoint Removal tool. Have tried deploying both VSE 8.8i and ENS 10.6.1 Both ENS 10.6.1 and VSE 8.8i will display the message about being unable to find a valid repository.

Does anyone know ho to fix this issue?

1 Solution

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McAfee Employee cdinet
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Message 4 of 6

Re: Dell XPS Unable to find a valid repository

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That doesn't look right at all.  It almost looks like it doesn't have a list of repositories to parse through.  Do you have a ticket open?  I would like to see a mer from that system.

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McAfee Employee cdinet
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Message 2 of 6

Re: Dell XPS Unable to find a valid repository

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You have to look at the mcscript and the mcscript deploy log, depending on whether it was an update task or a deployment task that ran.  That will show it attempting to connect to a repository and what the failures are.  Those are located in c:\programdata\mcafee\agent\logs on the client

 

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Reliable Contributor twenden
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Message 3 of 6

Re: Dell XPS Unable to find a valid repository

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Below is info from the log files. It is strange as I did use the Endpoint Removal Tool to uninstall the agent and VSE 8.8i. The system does have McAfee Drive encryption on it so can't remove it. Also notes that I was unable to uninstall VSE from the ePO server as the task failed.

It is not an issue with the ePO server as was able to do the same scenario in a virtual windows 7 system and had no issues.

trying to uninstall VSE 8.8i - failed

McScript_Deploy

2019-06-19 06:26:45 I #6676 ScrptMain START [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\InstallMain.McS -id 27732 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript_deploy -parent FRAMEWORK -initiator 4 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid MA_RunNow_309_{1c195356-9285-11e9-382c-cf30bc04801d}]
2019-06-19 06:26:45 I #4348 SutDnWtch Successfully set up shutdown watch
2019-06-19 06:26:45 I #6676 MueEep Initializing MUE EEP Script ID = 27732
2019-06-19 06:26:45 I #6676 crypto Crypto logger used <0087C740>
2019-06-19 06:26:45 I #6676 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:26:45 I #6676 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:26:45 I #4808 msgbus Added file watcher on broker config file <c:\programdata\mcafee\agent\msgbus\config.ini>
2019-06-19 06:26:45 I #6676 ma_client ma client is started.
2019-06-19 06:26:45 I #4808 msgbus msgbus connectvity status : Connected
2019-06-19 06:26:45 I #4808 msgbus Allowing <1672> onto msgbus
2019-06-19 06:26:45 I #6676 mue changed self priority to 16384
2019-06-19 06:26:45 I #6676 mue Setting up update options ini file C:\ProgramData\McAfee\Agent\\\UpdateOptions.ini.
2019-06-19 06:26:45 I #6676 mue No of products to be installed 0
2019-06-19 06:26:45 I #6676 mue Setting Install option command line option
2019-06-19 06:26:45 I #6676 mue Got policy from compatibility General VIRUSCAN8800\Previous : 8.8.0.2024
2019-06-19 06:26:45 I #6676 mue Setting up update history ini file C:\ProgramData\McAfee\Agent\\\UpdateHistory.ini.
2019-06-19 06:26:45 I #6676 mue Getting the ui provider if registered.
2019-06-19 06:26:45 I #6676 mue UI provider registered, count(2).
2019-06-19 06:26:45 I #6676 mue Using ui provider for the current session ma.service.updater.uiprovider.EPOAGENT3000.1.0.
2019-06-19 06:26:45 I #6676 mue starts
2019-06-19 06:26:45 I #6676 mue uninstall[1] : <8.8.0.2024>
2019-06-19 06:26:45 I #6676 mue got EnableCompatibilityCheck: 1
2019-06-19 06:26:45 I #6676 mue Compatibility check is enabled from policy.
2019-06-19 06:26:45 I #6676 mue got SpecData_cnt: 7
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_0)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_1)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_2)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_3)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_4)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_5)
2019-06-19 06:26:45 I #6676 mue getting spec file from policy successfully(SpecData_6)
2019-06-19 06:26:45 I #6676 mue decoded spec data successfully.
2019-06-19 06:26:45 I #6676 pm_service importing spec content.
2019-06-19 06:26:45 I #6676 pm_service Spec version: 20181203132700
2019-06-19 06:26:45 I #6676 pm_service Parsing for platform=WINDOWS
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_MA, name=McAfee Agent, platforms=WINDOWS|LINUX|MACOSX|MLOS, version=5.0:, softwareids=EPOAGENT.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_MVISION, name=MVISION Endpoint, platforms=WINDOWS, version=18.8.0:, softwareids=MVIS_EP_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_VSE, name=Virus Scan Enterprise, platforms=WINDOWS, version=8.7:, softwareids=VIRUSCAN.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSTP, name=ENS TP, platforms=WINDOWS, version=10.1:10.5.0.4999|10.5.4|10.6.0, softwareids=ENDP_AM_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSTP, name=ENS TP, platforms=WINDOWS, version=10.5.0.5000:10.5.0.5999|10.5.5|10.6.1:, softwareids=ENDP_AM_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSESP, name=ENS host common, platforms=WINDOWS, version=10.1:10.5.0.4999|10.5.4|10.6.0, softwareids=ENDP_GS_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSESP, name=ENS host common, platforms=WINDOWS, version=10.5.0.5000:10.5.0.5999|10.5.5|10.6.1:, softwareids=ENDP_GS_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSATP, name=ENS ATP, platforms=WINDOWS, version=10.1:10.5.0.4999|10.5.4|10.6.0, softwareids=ENDPATP_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSATP, name=ENS ATP, platforms=WINDOWS, version=10.5.0.5000:10.5.0.5999|10.5.5|10.6.1:, softwareids=ENDPATP_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSFW, name=ENS FW, platforms=WINDOWS, version=10.1:10.5.0.4999|10.5.4|10.6.0, softwareids=ENDP_FW_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSFW, name=ENS FW, platforms=WINDOWS, version=10.5.0.5000:10.5.0.5999|10.5.5|10.6.1:, softwareids=ENDP_FW_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSWP, name=ENS WP, platforms=WINDOWS, version=10.1:10.5.0.4999|10.5.4|10.6.0, softwareids=ENDP_WP_.*
2019-06-19 06:26:45 I #6676 pm_service Parsing for software sref=MC_ENSWP, name=ENS WP, platforms=WINDOWS, version=10.5.0.5000:10.5.0.5999|10.5.5|10.6.1:, softwareids=ENDP_WP_.*
2019-06-19 06:26:45 I #6676 pm_client Compatibility spec imported from policy: 5168
2019-06-19 06:26:45 I #6676 pm_service resolving installing softwares <>, uninstalling softwares <viruscan8800(8.8.0.2024);>
2019-06-19 06:26:45 I #6676 pm_service getting installed software list from system
2019-06-19 06:26:45 I #6676 pm_service installed software id: DXL_____1000, version: 5.0.1.222
2019-06-19 06:26:45 I #6676 pm_service installed software id: EPOAGENT3000, version: 5.6.1.157
2019-06-19 06:26:45 I #6676 pm_service installed software id: EEADMIN_1000, version: 7.2.8.4
2019-06-19 06:26:45 I #6676 pm_service installed software id: EEGO____1000, version: 7.2.8.4
2019-06-19 06:26:45 I #6676 pm_service installed software id: EEPC, version: 7.2.8.4
2019-06-19 06:26:45 I #6676 pm_service installed software id: SIR_____1000, version: 1.0.0.199
2019-06-19 06:26:45 I #6676 pm_service installed software id: VIRUSCAN8800, version: 8.8.0.2024
2019-06-19 06:26:45 I #6676 pm_service checking install order compatibility
2019-06-19 06:26:45 I #6676 pm_service
2019-06-19 06:26:45 I #6676 pm_service check_conflict for only installing software.
2019-06-19 06:26:45 I #6676 pm_service check_conflict
2019-06-19 06:26:45 I #6676 pm_service
2019-06-19 06:26:45 I #6676 pm_client checking final status
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final Product , state:, incompatible_products <>, dependencies <>, conflict_list:<>
2019-06-19 06:26:45 I #6676 pm_client Final status: success
2019-06-19 06:26:45 I #6676 mue products are compatible.
2019-06-19 06:26:45 I #6676 mue ends
2019-06-19 06:26:45 I #6676 repoclient Trying to get the repositories.
2019-06-19 06:26:45 I #6676 repoclient Trying to get the repositories, attempt <1>.
2019-06-19 06:26:45 I #6676 repoclient Repo list received, repo ranking state is <0>.
2019-06-19 06:26:45 I #6676 creposi Repositories retrieved successfully.
2019-06-19 06:26:45 I #6676 creposi proxy configuration retrieved successfully.
2019-06-19 06:26:45 I #6676 MueEep Initializing MUE EEP Script ID = 27732</viruscan8800(8.8.0.2024);></c:\programdata\mcafee\agent\msgbus\config.ini>


McScript_Log

Doing a Update Security - it states unable to find a valid repository

2019-06-19 06:32:43 I #4304 ScrptMain START [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\UpdateMain.McS -id 28901 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript -parent FRAMEWORK -initiator 0 -ipcid ma.service.updater.uiprovider.EPOAGENT3000.1.0 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid {f3707d3e-9285-11e9-035e-cbcb3d3ef40a}]
2019-06-19 06:32:43 I #6116 SutDnWtch Successfully set up shutdown watch
2019-06-19 06:32:43 I #4304 MueEep Initializing MUE EEP Script ID = 28901
2019-06-19 06:32:43 I #4304 crypto Crypto logger used <00DCB0D0>
2019-06-19 06:32:43 I #4304 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:32:43 I #4304 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:32:43 I #4524 msgbus Added file watcher on broker config file <c:\programdata\mcafee\agent\msgbus\config.ini>
2019-06-19 06:32:43 I #4304 ma_client ma client is started.
2019-06-19 06:32:43 I #4524 msgbus msgbus connectvity status : Connected
2019-06-19 06:32:43 I #4524 msgbus Allowing <1672> onto msgbus
2019-06-19 06:32:43 I #4304 mue changed self priority to 16384
2019-06-19 06:32:43 I #4304 mue Setting up update options ini file C:\ProgramData\McAfee\Agent\\\UpdateOptions.ini.
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:32:43 I #4304 mue Setting up update history ini file C:\ProgramData\McAfee\Agent\\\UpdateHistory.ini.
2019-06-19 06:32:43 I #4304 mue Using the ui provider set in the task.
2019-06-19 06:32:43 I #4304 repoclient Trying to get the repositories.
2019-06-19 06:32:43 I #4304 repoclient Trying to get the repositories, attempt <1>.
2019-06-19 06:32:43 I #4304 repoclient Repo list received, repo ranking state is <0>.
2019-06-19 06:32:43 I #4304 creposi Repositories retrieved successfully.
2019-06-19 06:32:43 I #4304 creposi proxy configuration retrieved successfully.
2019-06-19 06:32:43 I #4304 MueEep Initializing MUE EEP Script ID = 28901
2019-06-19 06:33:21 I #2400 ScrptMain START [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\UpdateMain.McS -id 29025 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript -parent FRAMEWORK -initiator 0 -ipcid ma.service.updater.uiprovider.EPOAGENT3000.1.0 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid {0a28970a-9286-11e9-03c2-dc87c0e4a934}]
2019-06-19 06:33:21 I #7376 SutDnWtch Successfully set up shutdown watch
2019-06-19 06:33:21 I #2400 MueEep Initializing MUE EEP Script ID = 29025
2019-06-19 06:33:21 I #2400 crypto Crypto logger used <00B0B0D0>
2019-06-19 06:33:22 I #2400 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:33:22 I #2400 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:33:22 I #4948 msgbus Added file watcher on broker config file <c:\programdata\mcafee\agent\msgbus\config.ini>
2019-06-19 06:33:22 I #4948 msgbus msgbus connectvity status : Connected
2019-06-19 06:33:22 I #2400 ma_client ma client is started.
2019-06-19 06:33:22 I #4948 msgbus Allowing <1672> onto msgbus
2019-06-19 06:33:22 I #2400 mue changed self priority to 16384
2019-06-19 06:33:22 I #2400 mue Setting up update options ini file C:\ProgramData\McAfee\Agent\\\UpdateOptions.ini.
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue task is OneClickUpdate, should follow the OneClickUpdate policy
2019-06-19 06:33:22 I #2400 mue Setting up update history ini file C:\ProgramData\McAfee\Agent\\\UpdateHistory.ini.
2019-06-19 06:33:22 I #2400 mue Using the ui provider set in the task.
2019-06-19 06:33:22 I #2400 repoclient Trying to get the repositories.
2019-06-19 06:33:22 I #2400 repoclient Trying to get the repositories, attempt <1>.
2019-06-19 06:33:22 I #2400 repoclient Repo list received, repo ranking state is <0>.
2019-06-19 06:33:22 I #2400 creposi Repositories retrieved successfully.
2019-06-19 06:33:22 I #2400 creposi proxy configuration retrieved successfully.
2019-06-19 06:33:22 I #2400 MueEep Initializing MUE EEP Script ID = 29025
2019-06-19 06:36:01 I #5684 ScrptMain START [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\UpdateMain.McS -id 29548 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript -parent FRAMEWORK -initiator 1 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid 1900]
2019-06-19 06:36:01 I #7968 SutDnWtch Successfully set up shutdown watch
2019-06-19 06:36:01 I #5684 MueEep Initializing MUE EEP Script ID = 29548
2019-06-19 06:36:01 I #5684 crypto Crypto logger used <00A8BCA8>
2019-06-19 06:36:01 I #5684 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:36:01 I #5684 crypto Key imported successfully and recognized in RSA format
2019-06-19 06:36:01 I #3528 msgbus Added file watcher on broker config file <c:\programdata\mcafee\agent\msgbus\config.ini>
2019-06-19 06:36:01 I #3528 msgbus msgbus connectvity status : Connected
2019-06-19 06:36:01 I #5684 ma_client ma client is started.
2019-06-19 06:36:01 I #3528 msgbus Allowing <1672> onto msgbus
2019-06-19 06:36:01 I #5684 mue changed self priority to 16384
2019-06-19 06:36:01 I #5684 mue Setting up update options ini file C:\ProgramData\McAfee\Agent\\\UpdateOptions.ini.
2019-06-19 06:36:01 I #5684 mue Setting up update history ini file C:\ProgramData\McAfee\Agent\\\UpdateHistory.ini.
2019-06-19 06:36:01 I #5684 mue Getting the ui provider if registered.
2019-06-19 06:36:01 I #5684 mue UI provider registered, count(2).
2019-06-19 06:36:01 I #5684 mue Using ui provider for the current session ma.service.updater.uiprovider.EPOAGENT3000.1.0.
2019-06-19 06:36:01 I #5684 repoclient Trying to get the repositories.
2019-06-19 06:36:01 I #5684 repoclient Trying to get the repositories, attempt <1>.
2019-06-19 06:36:01 I #5684 repoclient Repo list received, repo ranking state is <0>.
2019-06-19 06:36:01 I #5684 creposi Repositories retrieved successfully.
2019-06-19 06:36:01 I #5684 creposi proxy configuration retrieved successfully.
2019-06-19 06:36:01 I #5684 MueEep Initializing MUE EEP Script ID = 29548</c:\programdata\mcafee\agent\msgbus\config.ini></c:\programdata\mcafee\agent\msgbus\config.ini></c:\programdata\mcafee\agent\msgbus\config.ini>

 

 

McAfee Employee cdinet
McAfee Employee
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Message 4 of 6

Re: Dell XPS Unable to find a valid repository

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That doesn't look right at all.  It almost looks like it doesn't have a list of repositories to parse through.  Do you have a ticket open?  I would like to see a mer from that system.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Reliable Contributor twenden
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Message 5 of 6

Re: Dell XPS Unable to find a valid repository

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No I don't have a ticket open. We have since decided that due to time constraints that we are just going to re-image this laptop to Windows 10 from Windows 7. 

McAfee Employee cdinet
McAfee Employee
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Message 6 of 6

Re: Dell XPS Unable to find a valid repository

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That probably sounds like the best option.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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