I work for a firm that provides outsourced, server-side support for a client. Another firm does outsourced desktop support.
I was just wondering if ePO (4.5) allows any sort of delegation of responsibilities to, say, desktop support staff.
a search for the word 'delegation' doesn't bring up anything in the ePO Product Guide nor does it bring up much on the website.
There IS a Local ePO User Group on the machine though I'm not sure what purpose it serves.
If anyone could point me in the right direction, it'd be appreciated. If it's not possible, that's fine, too. If it's an all-or-nothing proposition (desktop support staff can either have full access to the console or none at all), that's fine, also.